Phiwokuhle

PHIWOKUHLE MHLONGO Customer Support Agent WORK EXPERIENCE Customer Support Agent PERSONAL BACKGROUND I am a service champion & tech guru with a passion for technology & engaging with new people. I'm goal driven & dedicated. My enquiring mind has led me to attain web development skills. iKhokha. | Nov 2018 -Assist merchants with technical issues with speed point -Fraud Analysis -Assist with billing queries & refunds -Compile merchant trading history & motivate for reduced rates Tech Support, Sales & Billing Agent Merchants Dimension Data (iiNet). | Nov 2015- April 2017 ACHIEVEMENTS - Most tickets closed in 2019 - Helped company accounts retain numerous customers - Built my first website -Troubleshooting internet issues with customers over the phone e.g, slow speeds, no authentication, no sync, drop-out, modem setup -Lodging service faults -Lodging trouble tickets for server errors -Troubleshooting application errors PREVIOUS EDUCATION Udemy GET IN TOUCH WITH ME Cell: - Email:-Website: https://mhlongo-phiwe.web.app/ JavaScript Kotlin for Beginners Kotlin for Android and Java Developers Beginner Fullstack Web Development Brookdale Secondary School Graduated in 2010 WORK REFERENCE iKhokha Nqobile Myeza (HR) - - Merchant Dimension Data Ramona (Customer Service Manager) - -