Philyn Heramis
Tech-savvy VA with 9+ years in support
and supervision—streamlining tasks,
boosting efficiency, and keeping clients
happy.
CONTACT
WORK EXPERIENCE--Philyn Portfolio
EDUCATION
ISAT U
BS in Information Technology
KEY SKILLS
Leadership
Data entry.
Organizational and time
management skills.
Corporate communications.
Excel and Data Tools Proficiency
Attention to detail.
Office Suite software.
Market Research Skills
REFERENCES
Available upon request.
Intake Specialists| Maga Hire | Mesikim INC
November 2024 -August 2025
Process new client intake forms and ensure eligibility
requirements are met.
Input service data into electronic health record (EHR)
systems.
Input data into databases or case management systems.
Lodge sessions note, revised/improved as required
Operations Team Lead | XtendOps
November 2021 - October 2024
Managed executive calendars, team meetings and
coaching sessions
Assigning task to team members based of their skill set
Oversee the distribution of workload to maintain
productivity
Performance Monitoring; ensuring that the team adheres
to company policies, procedures, and quality standards.
Handling escalated customer complaints or issues.
Analyzing customer feedback to suggest improvements in
processes or services.
Training staff on new products, services, or customer
service techniques.
Managing payroll of team members
CSR, Startek INC
Apr 2021 - Dec 2021
Accurately entering and updating reservation details in the
system.
Providing detailed information about hotel amenities,
room availability, pricing, and policies.
Coordinating with other departments to ensure seamless
customer service.
Lead Generation Specialist, Avatar Tech
May 2016 - May 2017
Initiate contact via cold calls, emails, or direct messages
to generate interest.
Evaluate leads using predefined criteria
Work closely with sales, marketing, and product teams to
align lead generation goals with company objectives.
Respond to customer’s question explain features, benefits
and offer recommendation.
