Philomena Amachigh

PHILOMENA AMACHIGH ABOUT ME EDUCATION BSC. MASS COMMUNICATION TANSIAN UNIVERSITY . SKILLS A trusted Virtual assistant with over 7years experience in sales and customer service representation. Adept in CRM software, building rapport, Cold calling, Objection handling , Upselling strategies, Resilience under pressure, crossselling techniques, exceeding sales targets and customer satisfactions by achieving remarkable client retention and feedback. I offer a strong foundation for enhancing team efficiency and success. As a detail oriented professional with a proven track record in administrative support, customer service, sales etc. I bring excellent organizational skills combined with analytical effective communication, and adaptability. My interpersonal skills extend to building client relationships in B2B/B2C settings by utilizing tools for data visibility, emphasizing organizational prowess, effective communication, and a commitment to surpassing goals for both personal and team success. WORK EXPERIENCE Nov 2024 - Sep 2025 Persuasive techniques . Effective Communication Inbound & Outbound calling Call Control, Time Management Master of Business Management The Credit Pros | Florida Sales Agent Placing outbound calls & receiving inbound calls. Transferring eligible leads for credit repair. Signing leads with credit for homes to view credit score. Resolving customer issues and concerns. Building Rapport. Effective Communication Critical Thinking Email marketing Problem solving Social media management PR Nov 2024 - Aug 2025 Affordable rent2Own | Florida Sales Agent Educating customers about the brand. Signing leads to view listings . Placing outbound calls & receiving inbound calls. Monitored brand consistency across marketing channels and materials. April 2023 - Qloudniner Limited | Manila Virtual Assistant LANGUAGES English Sending and receiving emails. Scheduling meetings and events. Social media handling and marketing. Scheduling content release. Responding to customer concerns and providing solutions. Leveraged CRM software to efficiently track leads and monitor progress. posting social media content and newsletters. SOFTWARE Google suites ChatGPT Freshdesk ticketing Google Analytics Google Docs Microsoft Office Outlook. Periscope Vici Dial Google Sheets Salesforce Mar 2022 - Oct 2024 Citizens Disability | Massachusetts Sales Agent Made Sales for both Pharmacy & Insurance Products. Delivered engaging sales presentations tailored specifically towards clients needs. Made Inbound and Outbound Calls at least 400-500 calls in a 9 hours shift. Cross selling / Upselling Health Insurance partners; E-Health, Go Health, Select Quote, Compare My Plan, Trajector Medical, Exactcare Pharmacy. Increased Sales Revenue by consistently meeting and exceeding sales targets. Leveraged CRM software to efficiently track leads and monitor progress. Slack Canva Jan 2017–Jan 2019 SQL Database. MDS Solutions, Inc. | Manila Customer Care Agent. Ready Mode Observe AI Convoso Teams Five9 Apollo.io Hubspot Bitrix Made outbound/receive inbound calls. Master of Business Responded to customer’s emails. Management Identified and escalated issues to supervisors/team-lead. Routed calls to appropriate resource. Completed call logs and reports. Enhanced customer satisfaction . Provided product and service information to customers. Followed up customer calls . Provided empathetic assistance to distressed customers. Discord Jan 2018 - DEC 2019 American Express International | Manila. Customer Care Agent. Made inbound /outbound calls. Provided solution to customer needs. Built rapport with clients . increased customer loyalty and positive feedback. Routed calls to appropriate resource. Adhered strictly to data protection guidelines. Improved first-call resolution rates through research of complex cases. Identified and escalated issues to supervisors/team-leads