Phillips

Phillips Omolade Chika Phase III, Airport Road Abuja, Nigeria 900107 -- Economic Researcher | Customer Support & Telesales Specialist Professional Summary I am a dynamic professional with a proven track record of managing high call volumes and fostering client relationships. I possess expertise in efficient lead conversion using SalesForce and Zendesk, and I am a skilled researcher, project manager, and multi-tasker, collaborating with National Defence College course participants on contemporary national issues. I bring comprehensive skills to telemarketing, customer support, research, and project management. Skills • • • • Efficient multi-tasker Human resources management Customer service-orientated Exceptional interpersonal communication • • • • Innovative and detail oriented Project management Microsoft suite proficient Data entry and reporting Work History Independent Research Assistant National Defence College Abuja, Nigeria • • Work directly with National Defense College course participants to achieve safe, acceptable, feasible, and ethical strategies and solutions to contemporary national issues. Manage creative research projects from concept to completion while managing outside vendors. Customer Support & Telesales Specialist Outsource Global Technologies Ltd Abuja, Nigeria • • September 2018 – Present September 2020 – October 2023 Handled high call volumes, cultivating profitable client relationships, and maintained accurate and up-to-date customer records in client CRM systems. Skillfully probed to discern service needs while demonstrating keen emotional intelligence. Support Staff (Financial Reporting) Federal Mortgage Bank of Nigeria Abuja, Nigeria • • Posting and Filing of Journal Vouchers. Retrieving Payment Details for Financial Reporting. Computer Operator National Defence College Abuja, Nigeria • • • January 2019 – August 2020 September 2014 – August 2018 Collected and harmonized all field data and ensure proper citation of authorities contacted during the research Prepared PowerPoint presentation for Participants’ Concluding Seminar (PCS) Papers and other strategic papers Ensured all assignments and research papers are in accordance with the Service Writing Manuals Education/Qualifications 2020 National Youth Service Corps Abuja-F.C.T. Certificate of National Service 2018 Federal University of Lafia Nasarawa State Bachelor of Science: Economics 2014 Institute of Strategic Management Nigeria Abuja-F.C.T. Management 2013 Escas College Oyo State Senior Secondary Certificate Examination 2003 Merciful God Foundation Nursery/Primary School Oyo State First School Leaving Certificate Hobbies Surfing the Internet, Reading, Playing Chess, Listening to Music, and Traveling Referee(s) Available on request