Phillip Hammac

Phillip Hammac, CAPM-• - • http://www.linkedin.com/in/phillip-hammac • Raleigh, NC PROJECT MANAGER | CROSS-FUNCTIONAL LEADER | CAPM CERTIFIED Certified Project Manager with more than 10 years of delivering projects on time and within budget. Known for enhancing operational efficiency, fostering team cohesion, and exceeding business objectives. Well-versed in guiding and motivating teams to peak performance, fostering a culture of collaboration, accountability, and continuous improvement. Proven ability to collaborate effectively with diverse stakeholders, bridging communication gaps, and aligning efforts for successful project outcomes. RELATED SKILLS ● ● Core Competencies: Agile, Budgeting, Business Strategy, Change Management, Communication, Complex Problem Resolution, Continuous Improvement, Cross-functional Collaboration, Data Analytics, Kanban, Leadership, Market Strategy, Presentation, Process Improvement, Procurement, Project Management, Project Planning, Project Scope, Quality Management, Relationship Management, Risk Assessment, Risk Management, Risk Mitigation, Root Cause Analysis, Scrum, Sprint Planning, Stakeholder Engagement, Team Building, Waterfall Technical Proficiencies: Asana, Basecamp, Jira, MS Word, MS Project, MS Teams, OneDrive, Project Management Software, Power BI, Powerpoint, Salesforce, SharePoint, Smartsheet, SQL, Tableau PROFESSIONAL EXPERIENCE Associate Director, Raleigh, NC, AT&T May 2021 – August 2023 ● Pioneered a project to customize a channel-specific version of the Our Promise sales process, enhancing employee skills and catapulting wireless net addition close rates by 15% within the first 90 days. ● Orchestrated and motivated a high-performing sales, administrative support, and operations team of 15 employees, catalyzing a 23.9% year-over-year surge in wireless net additions. ● Anticipated sales trends proactively, conceptualized, and executed a growth strategy, consistently exceeding sales objectives with an extraordinary 159% overachievement against plan. ● Resolved intricate and persistent customer complaints, revitalizing customer loyalty, and optimizing overall operational efficiency with an impressive 98% customer satisfaction rate and lower than enterprise average of 0.82% customer churn. ● Directed and empowered sales operations staff, ensuring flawless execution of administrative, operational, and compliance processes, achieving a best-in-class operations score of 118% against the target. Retail Store Manager, Charlotte, NC, AT&T September 2017 – April 2021 ● Implemented a customer-facing, cross-selling initiative, by training and enabling sales teams to understand customer needs and innovating product bundling strategies, significantly improving revenue growth and increasing cross-sell wireless and wireline net units by 75%. ● Organized a cross-functional training program with upper management, driving continuous improvements which positively impacted sales results and resulted in 21 employees being promoted to management-level assignments. ● Led Charlotte-area Small Business program with a track record of 100% location certifications. Assistant Store Manager – Team Lead, Tuscaloosa, AL, AT&T January 2014 – August 2017 ● Developed personalized coaching action plans, enabling each individual contributor to meet and exceed organizational goals and individual targets. ● Exceeded management goals by achieving 146% of the target for coaching observations and 108% of the target for customer satisfaction. ● Created employee schedules to align coverage with forecasted demands and work-life requests resulting in a 10% reduction of missed-shifts. EDUCATION ● ● ● Certified Associate in Project Management (CAPM), Project Management Institute (PMI), 12/2023 Google Project Management, Coursera, 09/2023 Bachelor of Arts in Political Science and History, The University of Alabama, Tuscaloosa, AL