Philippe Villarubia

Curriculum Vitae Name: Philippe Villarubia Physical Address: Katipunan St., Barangay Tisa, Doña Esperanza Subd., Island Crest Residences Cebu City Contact numbers: - Email Address:- PERSONAL INFORMATION: Date of Birth : March 21, 1994 Birth Place : Alegria, Cebu Nationality : Filipino Gender : Male Civil Status : Single Father’s Name : Gabriel Nadela (Deceased) Mother’s Name : Siricia Villarubia SKILLS: Computer literate (MS Excel, MS DOS, MS PowerPoint, MS Word, POS programming, CSV) Proficient in Google Sheets and Google Docs Experienced with WordPress and various vacation rental CRM tools Basic video editing skills Graphic design skills for social media and marketing materials Knowledge of SEO best practices and keyword research Email marketing campaign management Social media management and scheduling Customer service and support via chat and email Familiarity with Google Ads, Bing Ads, and budget pacing Remote assistance and troubleshooting for technical issues Data entry and database management Ability to create landing pages and set up automations Strong organizational and time management skills Excellent communication skills in Tagalog, Cebuano, and English Research skills for content creation and data analysis Experience with CRM systems (e.g., HubSpot, Pipedrive) Ability to generate reports and analyze performance metrics Task prioritization and multitasking capabilities Proficient in using project management tools (e.g., Asana, Trello) Strong problem-solving skills and adaptability Experience with e-commerce platforms (e.g., Shopify, WooCommerce) Ability to conduct customer surveys and feedback analysis Familiarity with basic accounting and invoicing procedures WORK EXPERIENCE: First Service Plumbing and Heating 369 G Street, Crescent City, CA 95531 Jan. 2025 – March 2025 Handled inbound and outbound calls to schedule customer appointments for plumbing and heating services. Provided remote call center support, ensuring a seamless booking process for clients. Assisted customers with inquiries and service requests, delivering excellent customer service. Maintained accurate records of scheduled appointments and customer interactions. Coordinated with the team to optimize scheduling and address urgent service needs. Performed administrative support tasks as needed. The Virtual Hub Cebu Philippines (VA Agency) Buildup Bookings (Formerly 91 Digital LLC) Myrtle Beach SC., United States Digital Marketing Assistant, Virtual Assistant, Blog Publisher Oct. 2017 – March 2023 Format and upload clients’ blog posts using the CMS they have in place (mostly WordPress). Collaborate with the content team. Create graphics for clients’ social media posts. Check clients’ sites every month to ensure all of them are functioning properly. Perform basic video editing. Fix site issues. Act as an assistant and perform administrative tasks. Help with the ads budget pacing (Google Ads, Bing Ads, and more). Create invoices. Contact chat or email support for the CRMs our clients are using to resolve ongoing issues. Create landing pages. Set up automations. Conduct keyword research for SEO optimization. Manage clients' email marketing campaigns. Schedule social media posts using management tools. Assist in managing client communications and inquiries. Track and report on key performance metrics for marketing campaigns. Maintain and update client databases and spreadsheets. Assist in organizing client meetings and taking meeting minutes. Help with content research and sourcing relevant materials. Microsoft Surface and Band (Concentrix Cebu) Phones, Chats and Email Banilad, Cebu Microsoft surface technical support Aug 2016 - Aug 2017 Assist customers who are having problems with their Surface devices, Bands, and other Microsoft gadgets. Process customers' device warranty claims and replacements. Provide customers with troubleshooting steps. Help customers fix their device issues by performing PC remote assistance. One Plus Android Phones (Sykes Asia Cebu) Phones, Chats and Email Panagdait Mabolo Cebu City Technical Support Representative May 2016 - Oct 2016 Assist customers who are having problems or issues with their OnePlus Android phones. Provide troubleshooting steps. Conduct remote sessions with customers. Process returns. Process replacements. JP Morgan and Chase (Teleperformance) Phones It Park, Lahug, Cebu city Fraud Analyst Sep 2015 - Apr 2016 Assist members with their Chase credit cards. Catch fraudsters and perpetrators. Help members report fraudulent transactions on their accounts. Secure members' accounts when they are compromised. Assist members in placing card clearance (applicable when a member is traveling or on a cruise). eBay North America – EPERFORMAX Phones and Emails Lahug, Cebu city Customer Service Representative Jan 2014-August 2015 Make inbound and outbound calls to sellers and buyers. Mediate between sellers and buyers. Open a case on behalf of the sellers or buyers. Fingerhut (VCustomer) General Maxilom Mango Ave. Cebu City Customer Service Representative Jul 2013 - Nov 2013 Make inbound calls to buyers. Assist with buyers' concerns regarding the pre-approved catalog they received. Help buyers place an order. Assist buyers with their online accounts with Fingerhut. EDUCATION: Tertiary Level University of Cebu Bachelor of Secondary Education Major in Music, Arts, Physical Education and Health (MAPEH) Undergraduate 2011 – 2013 Secondary Level Saint Peter Academy of Alegria Foundation Incorporated Graduated 2007 – 2011 Elementary Level Alegria Central School Graduated 2001 – 2007