Philipine Burt

Philipine Burt Sales Coordinator with over 20 years experience in multiple industries. 9 Raapenberg Road Cape Town, RSA 7920 -- EXPERIENCE SKILLS United Call Centres Global, Remote - Clinical Trial Appointment Scheduler ​Internal Sales JANUARY 2019 - PRESENT ​Importing/Exporting Answering inbound calls from prospective patients who have specific diseases and would like to participate in clinical trials. Making outbound calls to patients who have shown interest in participating in clinical trials. Scheduling appointments for patients with respective study doctors teams at the relevant research sites. Meeting SLAs and KPIs defined by the project coordinators. Assisting with additional administrative tasks on various campaigns. Self-Employed, Home based — Dressmaker JUNE 2018 - PRESENT I work with various clients to create tailor made outfits for special occasions. I use my customer service skills, coupled with my love for fashion, to create unique attire for discerning individuals. Macsteel, Cape Town — Internal Sales Coordinator JANUARY 2017- MAY 2018 As Internal Sales Coordinator for a multi-national supply firm my duties included responding to customer enquiries, holding technical discussions with engineers and suppliers, preparing complex quotations, following strict vendor processes, customer/supplier follow ups, placing orders and tracking deliveries. Armstrong Steam, Cape Town — Senior Internal Sales JANUARY 2009 - DECEMBER 2016 Responsibilities included sales, marketing, distribution and stocking of AdBlue products in the Western Cape. This involved responding to customer queries, registering enquiries and managing customer files. Collecting technical information and liaising with suppliers. Maintaining adequate stock and submitting requests to admin for import costing and reporting. ​Technical Sales ​Customer Liaison ​Cost Estimating ​Supplier Management ​Procurement ​Stock Management ​Customer Surveys ​Advanced Data Entry ​Appointment Scheduling ​Marketing Strategy ​Budget Management ​Office Administration ​Front Desk/Secretarial ​ ​LANGUAGES English (Fluent) Afrikaans (Fluent) Admakers, Cape Town — Account Executive MAY 2006 - DECEMBER 2008 Discussing the products services and advertising requirements of each particular client. Setting up and attending meetings with clients and other agency staff. Briefing media, creative and research staff and assisting with the formulation of marketing strategies. Overseeing advertising campaigns. Presenting work to clients for approval. Managing budgets. The Dialogue Group, Cape Town — Personal Assistant JANUARY 1999 - JUNE 2004 Providing PA and sales coordination functions to the Acquisitions Team. Arranging of internal and external client meetings along with minute-taking. Compilation of weekly and monthly sales reports. Responsible for travel arrangements for the Acquisitions Team. Managing department budget for client lunches, refreshments etc. Ordering of stationery and office supplies for the Management Team. * Between July 2004 to April 2006 I got married and lived in New Zealand for two years and spent my time travelling the country. I’d like to thank you for considering my application. References can be made available upon request.