Philip Narh

I’m a dual-discipline professional who speaks two essential languages: the logic of Quality Assurance and the empathy of Customer Service. In my experience, these two fields are not separate—they are two sides of the same coin. A product that works “technically” but frustrates users is not a quality product. My job is to fix that disconnect.

My QA approach: I specialize in manual and functional testing, identifying edge cases, documenting clear bug reports, and validating fixes before release. I don't just look for crashes; I look for friction. Is the error message helpful? Is the workflow logical? If a customer service rep would get confused walking a user through it, I flag it as a failure—not a feature.

My Customer Service background: I have hands-on experience handling inquiries, de-escalating complaints, and turning frustrated users into loyal advocates. I understand the real cost of a bug: multiple support tickets, negative reviews, and lost trust. Because I’ve worked directly with customers, I can predict exactly where a product will break down in the real world.

How I combine both: Most QA testers don’t handle live customers. Most support agents don’t know how to write a test case. I do both. I use customer feedback as my primary testing data—repeating bugs, confusing UI, and common complaints become my regression test suite. I also write knowledge base articles and internal scripts that help support teams answer tickets faster.

What I’m looking for: A role where I can wear both hats—whether as a QA Specialist who champions the user’s voice, or a Customer Service Lead who drives product quality. I thrive in small-to-mid-sized teams where communication between development and support is critical.

Let’s connect if you believe that quality isn’t just about passing tests—it’s about making sure the person on the other end of the screen has a great experience.

Pro tip: If the site has a skills section, add keywords like: Manual Testing, Test Cases, Bug Tracking (Jira/Trello/Asana), Regression Testing, CRM Software, Conflict Resolution, User Acceptance Testing (UAT), Zendesk, Intercom.