Philip Mc Conville

Philip McConville PG Cert, BA(Hons) 2205 30th Street SW, T3E 2L7, Calgary, Alberta- I am an Irish national that recently immigrated to Canada. I am a highly customer focused and motivated person who works well in a team or on their own initiative. I love new challenges and opportunities and am able to communicate easily with a wide range of customers. I enjoy working with people and technology and strive toward personal and professional development. EDUCATION Postgraduate Certificate (Forensic Studies), University of Ulster BA Degree with Honours (Archaeology), Queens University Belfast June 2011 July 2009 PROFESSIONAL EXPERIENCE B&Q Plc, Newry, Northern Ireland - September 2003 – October 2020 I started working as a customer adviser at the weekends while studying at university. Once I graduated, I made the decision to move to full time hours and worked my way up through the departments taking on more responsibilities until reaching the Administrator position and becoming the sole post holder and responsible for all orders placed within the store and online. In 2019, I decided to take a career break to go live in Canada. I made the decision to return home in April 2020 due to the COVID-19 pandemic and resumed employment with B&Q. Digital Agent - September 2017 – May 2019 & April 2020 – October 2020 • Spearheaded transition from legacy system to new “. com+” customer/sales accounts system; • Led for team briefings and training sessions with regard new system retail processes; • Performed updating in store desktop and hand-held devices; and, • Responsible for any in-store IT issues, such as printer, desktop, hand-held device, and telephone issues. If not possible to resolve in-store I was responsible for escalating the issue to the level 2 off-site helpdesks. • Oversaw the transition and training to a fully online shopping experience while the store was temporarily closed to the public as a COVID-19 measure. Customer Administrator - September 2017 – May 2019 & April 2020 – October 2020 • Played a pivotal role in the branch receiving an award-winning retail audit for customer accounts; • Managed customer accounts and payments which included checking all details for accuracy, reconciliation with retail systems; • Supervised the receiving of customer orders to the store and performed the necessary QA before scheduling delivery to their home, in coordination with other regional locations and customer base. • Responsible for rollout and ongoing compliance with General Date Protection Regulation (GDPR), EU law on data protection and privacy in May 2018. Customer Adviser – Gardening / Seasonal - November 2014 – September 2017 Philip McConville • Managed staff Rota to ensure appropriate scheduled cover for the department and vacation requests. • Department specialist to advise customers on home improvements and tools based on their project requirements. • Managed stock loss through adjustment of stock ordering during seasonal periods. • Health and Safety Representative for the department at store committees and at regional meetings. Customer Lead taker – Showrooms - June 2012 – October 2014 • Responsible for taking leads for potential appointments and sitting down with new customers making a purchase within Kitchens, Bathrooms and Bedrooms. • Telephoning and/or emailing customers with follow up details and then processing the order. Customer Adviser – Gardening / Seasonal - September 2003 – May 2012 • Answering customer queries. • Seasonal adjustment of planting requirements to minimise stock waste. • Resolving customer complaints and returns. • Customer advisor for seasonal equipment with specific training on prominent brands. Office Coordinator DHR International, Calgary, Canada - September 2019 – December 2019 An Executive Recruitment firm with an office in Calgary. DHR specialises in recruiting specifically for executive level and Board Members for well known, global organisations. The position covered a broad range of tasks, including meeting clients and candidates. I left the role after the business made the decision to reduce staff numbers and my role was redundant. • Responsible for manning the reception desk during office hours, taking phone calls and responding to emails and greeting and coordinating all visitors upon arrival; • Scheduling, arranging, and maintaining calendars and coordinate appointments with team members as needed and set up conference rooms for meetings; • Assisted with special projects as assigned, such as coordinating marketing events, fundraisers, and presentations as well as preparing client proposals; • Performed data entry using HRIS (Human Resources Information System), both single manual entries and large bulk imports. • • • • SKILLS AND ATTRIBUTES High degree of digital literacy including extensive G Suite, Microsoft Office and Adobe suite experience with programs such as Word, Excel, Outlook, PowerPoint, After Effects, Audition, Premiere and Photoshop. Provided on-site technical expertise in new system implementation, maintenance, and support of new and existing business systems. Understands business systems design and operational requirements that contribute to innovative problem solving and process improvements. Manages customer service expectations, which include superior communication, the ability to listen, empathise and problem solve to each party’s benefit. Philip McConville • • • Detail oriented, high level of accuracy that minimize loss on many levels. Was instrumental in achieving a high-level audit score in my previous role. Able to successfully manage numerous, competing priorities in customer account management including reconciliation, multiple currencies, delivery schedules. Demonstrates initiative and the ability to be accountable for the completion of goals, both individually and in a team setting. INTERESTS AND VOLUNTEERING In my spare time I love to play music, I have been an avid guitarist for many years and enjoy mixing and editing tracks. I love to weightlift and be active. I also like high end prop replicating and customisation. And recently I have taken an interest in coding as a hobby. In my hometown in Northern Ireland I was very active in volunteering for my local hospice, which relies entirely on donations from the public. My work for them included organising sponsored events such as Midnight walks, charity exercise bike rides, fancy dress day and bake sales. Philip McConville