Philip Loui Dumagat

Philip Loui R. Dumagat Contact number: - Email Address- Profile: Age: 39 Address: : Pueblo de Oro,Sto. Tomas City, Batangas,Philippines 4203 Civil Status: Single Religion: SDA Gender: LGBT Executive Summary A leader with 12 years of exceptional experience in business management that had handled complex roles in Operations, Marketing and Customer Relations.. An executive who is highly motivated and result driven consistently succeeding in conducting consumer market research and developing comprehensive strategies to position products, pricing, consumer relations, employee engagement and continued development to achieve targeted growth and retention. Recognized for utilizing innovative approaches and smart business decisions and goals. Experience December 2022- June 2023 (Seasonal account) The Ridge | California USA Creative & Brand Assistant (Remote) Data Asset Management System Manager  Uploads all creative assets from studio to Brandfolder  Maintain creative assistance to social media, marketing, web support, ecommerce channels.  Catalog, tag, label, sections all creative assets for proper pulling and usage across all business channels.  Reports directly to International Remote Director  Creates training tutorials & materials for business channels on how to use data management system. JULY 2021 -AUGUST 2022 AYO SOLUTIONS INC. l Light Industry & Science Park 3, Sto. Tomas City, Batangas BUSINESS DEVELOPMENT MANAGER Develop effective business plans and strategies Education Tertiary Education: BSBA-Marketing Adamsons University-Manila Secondary Education: Don Felix Montinola Ensure strategy alignment with objectives Encourage employee engagement Train high performing managerial team Propose high-quality investing decisions Enforce adherence to legal guidelines and in-house policies Give advice for improvement and suggestions for solutions Build trusting relations with key partners and stakeholders keep abreast pf the market and industry trends Memorial College- Victorias City, Negros Occ. Elementary Education: Victorias Elementary School- VES 1, Victorias City, Negros Occ. AUGUST 2021- MARCH 2022 iACADEMY NEXUS l Yakal street, Makati City, EXTERNAL LINKAGES AND PARTNERSHIPS MANAGER Collaborate with the business team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, internally and externally. Oversee the grow the marketing department, consistently identifying revenue opportunities with established client base and managing consistent growth by securing new accounts. Identify short term and long-term scheduling, budget and resource needs, including the development and management of annual marketing budget, profit/loss projections, expenditure spending and other financial considerations. Establish digital marketing - social media management across all online platforms toguarantee efficient customer life cycle, brand retention and conversions. Understand key marketing performance metrics and tracking tools to provide market research. forecasts, competitive analyses, campaign results and consumer trends in order to translate results to actionable insights for marketing team. Virtual Assistant Competencies Knowledgeable on the following Applications and systems: a. Brandfolder (Data Management System) b. Notion c. Slack d. Canva e. Photoshop f. Davinci Ressolve g. Evivo h. OpenKey i. Kipsu j. Cardpointe k. Yelp l. Yex m. Selected OTA systems n. MS Office Applications o. Zoom p. Skype JUNE 2015- JUNE 2020 DIOKO GROUP OF COMPANIES l KCD TEHNICAL INSTITUTE INC. GREEN FIELDS INTEGRATED SCHOOL OF LAGUNA, CEL-KEN JAPANESE TRAINING CENTER, OPTIMEGA INTERNATIONAL EMPLOYMENT l STA. ROSA, LAGUNA MARKETING HEAD working closely with the company President and business administrators across business channels to develop clear brand strategies/plans that meet ratings andrevenue objectives. Set marketing channels, web marketing and marketing KPIs and measure/ report on the progress/ performances on the on-going basis. Work closely with marketing staff to ensure clear and accurate information is communicated to assist in performing strategy and media planning. Lead the team in a project by managing the creative development process both on/off service hours to deliver excellent creative work to time and budget. Manage and initiate digital marketing-social media channels, paid digital media and content marketing. Officiates career management services to trainees and students for real time and practical approach to job placement. Establish good internal and external relations with business partners and clientslocally Works best on the following remote positions: 1. Brand, Creative & Marketing 2. Social Media Management 3. Graphics Editor 4. Customer Service Specialist, Virtual Front Desk (Hotels) 5. E-Commerce (Logistics) B to C & B to B set up and abroad. JUNE 2012- JUNE 2015 ACHIEVE A CAREER TODAY, INC. lSucat, Paranaque City OPERATIONS MANAGER Responsible for site level procurement of supplies, materials, equipment and inventory management. On site management of all service level agreements ensuring on going monitoring contracts. Coordinate technology implementation (Planning, procurement and training) Work with department heads to maintain integrity and accuracy of all day to day transactions. Other related skills: English Language Communication:  Expert General Marketing skills (Digital Marketing, Strategic planning, Social Media Management, Creatives & Branding)  Expert Customer relations ( Retention, Sales, Customer Service Satisfaction)  Expert With with department personnel to manage reporting and data tracking Coordinate with assigned sections and departments to maintain positive, safe environment to employees and students. Implement school marketing plans including engagements in local marketing both traditional and digital. Responsible for site level budget monitoring and management with input to budget development. Lead annual performance reviews for designated non-instructional staff. MARCH 2013- SEPT. 2013 FIRST SOURCE LIMITED lAlabang, Muntinlupa City CUSTOMER SERVICE ASSOCIATE British Telecom (Telecommunications) Activates new and additional line of service Sales and negotiations Handle billing inquiries and disputes 1st level technical support JULY 2010- FEB. 2013 STARTEK PHILIPPINES lBuendia, Makati City CUSTOMER SERVICE REPRESENTATIVE T-MOBILE (U.S. Telecommunications) Activates new and additional line of service Sales Handle billing inquiries and disputes Case management Government discounts account activations (Back office) MAY 2007- MARCH 2009 CONVERGYS PHILIPPINES lAlabang, Muntinlupa City CUSTOMER SERVICE REPRESENTATIVE II SPRINT & NEXTEL (U.S. Telecommunications) Activates new and additional line of service Telesales Handle billing inquiries and disputes Case management Customer Satisfaction coach Subject Matter Expert (Product specifics) Other Affiliations: Regional Training Director (Region 3)- Junior Chamber International Philippines Laguna Region Past President- JCI Alaminos Coramblan Chapter Vice President- LGBT Province of Laguna Member- ASEAN Young Entrepreneurs Guild Founding Chairman- Samahan ng Ikatlong Lahi ng Alaminos Laguna Related skills Advance English Communication skills Very Proficient in MS Office applications Proficient in Adobe Photoshop, Canva, Filmora Proficient in Social media management- Analytics & Content. paid media Character of Reference Available upon request