Philip Jamison

Contact Number: -Email:- I have several years of sales and marketing experience with several high street brands and telesales companies. I have plenty of experience in management, customer service, and sales roles and I am looking to expand on these skills. I completed my GCSEs and other courses in 2009 and have since been learning and developing. I am now looking to embark on a new challenge and I am available for an immediate start. EMPLOYMENT HISTORY June 2017 – Present BRC Global Standards – Global VP of Sales & Marketing (Chicago) I manage 3 regional teams based in Chicago, London, and Delhi. I manage all aspects of the team from recruiting, training, performance management. I am responsible for planning regional sales and marketing strategies identifying the best route to market to maximize sales growth and market penetration. I also manage our 71 certification partners to optimize our channel partners to find ways to grow our conversion rates and maximize our profits. I play a key role within the marketing strategy ensuring our marketing message is strong, clear, and have a targeted value statement based on our different targeted audience. Manage our CRM system Plan regional approach to market Manage channel partners Coach and develop regional sales teams Plan marketing activities Interacting with senior/top-level members of our organizations Interviewing for new/ vacant roles within the sales team Review all training/induction programs making any required changes January 2016 – June 2017 British Standards Institution (BSI Group) – Senior Sales Operation Manager (UK) I oversee the day-to-day operations of the inside sales team and as part of this, it is my responsibility to create scripts, ensure we have the correct resources and enough data for the various campaigns we work on. I am responsible for the induction and training of all new inside sales staff and temporary staff. I am tasked with setting and managing staff KPI’s targets and to motivate them to achieve these KPI’s. I work alongside the Head of UK sales looking after all aspects of the UK sales team of 7 Business development managers and 6 regional account managers. My reasonability’s include: Interacting with senior/top level members of our organisations Interviewing for new/ vacant roles within the sales team Review all training/induction programs making any required changes Re-training staff to improve their selling ability and role effectiveness Optimising our processes and best practises Optimise our sales program to improve our conversion rate and AOV Monthly one to ones with staff to ensure they are motivated and have the required tools to achieve their KPI’s Meet senior executives and finance members of BSI to forecast revenue and sales targets Produce monthly performance report Manage our CRM system (Salesforce) Work with the Head of Marketing to create marketing plans to grow our inbound lead activity I sit on our commercial team planning how to bring new services and products to market successfully Training the marketing team on marketing automations (Pardot) Creating and delivering sales & marketing campaigns to drive growth Enhance data to increase calling effectiveness Key Achievements I have increased the team’s revenue by 13% vs last year revenue 3 years running I have increased the teams lead generation by 17% vs last year 3 year running I have successfully brought a new product to market and achieved years one target Automated our marketing to sales lead process August 2014 – January 2016 British Standards Institution (BSI) – Inside Sales Executive / Team Leader I oversee the day-to-day operations of the inside sales team and as part of this, it is my responsibility to create scripts, ensure we have the correct resources and enough data for the various campaigns we work on. I am responsible for the induction and training of all new inside sales staff and temporary staff. I am tasked with setting and managing staff KPI’s targets and to motivate them to achieve these KPI’s. My other responsibilities include: Interacting with senior/top level members of organisations Building up knowledge of a diverse range of industries to improve the quality of my conversation with customers Providing a high level of service and business improvement recommendations in every interaction, over the phone and via email communications Being proactive in exploring additional sales opportunities through a qualification process Helping businesses stay compliant when monitoring their intellectual property control Build rapport to gain the customers' trust and therefore elicit essential information to help determine their requirements and expectations Targeted on 30 leads and £10k revenue a month Cold-calling an average of 50 customers a day Taking weekly 1 to 1’s with individual staff members to help improve their performance Assisting with the interview process for new staff members Designing and implementing new starter induction plans and a 90 day training plan Key Achievements Year to date I have achieved 132% of target I have generated over £112K of revenue for the business I have increased the teams revenue by 16% vs last year revenue I have delivered the highest performance the company has ever had I have increased the teams lead generation by 13% vs last year MyM-e/ My Retail Media Commercial Manager & Sales Team Leader: September 2013 – July 2014 At my Retail Media, I was responsible for a wide variety of tasks, which would range from web development to maximising sales for their many different products. I also became responsible for the day-to-day management of the office. Initially, I was brought in as a sales team leader, to start up and manage a sales team for their products. I then started to assist with their commercial needs as this a big interest of mine. My main duties were: - Preparing training materials and delivering this to new staff members. Qualifying leads, generating new business and maintaining the existing client base Key account management Increasing the companies brand awareness via social networks and other marketing channels On page and off page SEO Consistently ensuring that the website was running smoothly and improving the quality as and when needed Attending the board meetings to provide updates and idea’s on what I was working on and listening to the companies plans moving forward Green Leads CCL European Business Developer Manager- January 2013- September 2013 My position at Green Leads CCL required me to gain new business appointments for their clients such as Snow Software, Paraccel and Company 85. My main responsibilities were to:- Source C level decision makers and pitch to them IT solutions, such as Assist licence manager tools, IT data security tools and cloud solutions. Part of the sourcing process was to find the correct prospects with the correct job title and buying power, after achieving this, I would then be able to make contact via phone/email and arrange either a face-to-face or WebEx for the clients to take over. Manage existing jobs that were in the pipeline for a meeting right up until they were completed. This required a great deal of organisation. Sourcing new leads via Linkedin, Jigsaw, Company book, UK Index and more. Consistently achieving my monthly KPI’s for mainly completed meetings and daily dials. Helping my other team members when they needed it. I also inputted a few of my own ideas to management to improve on productivity within the team. BUSINESSMOBILES.COM Strategic Consultant/Business Account Manager: January 2012- January 2013 My role at Businessmobiles.com required me to assist current clients of the company in handling their business mobile phone contract queries and upgrades. I had also built up my own clientele base in order to bring in more sales and close these deals on behalf of Businessmobiles.com and then continue to manage all new and existing clients making sure all there company mobile phones are giving a high level of service. I had to speak to the 4 major networks on behalf of my clients to resolve any issues my client may have. On top of this I was trained to up-sell at any point possible to increase my individual sales as well as hitting company targets. When pitching to a possible client I would have to follow a fact find to accurately find out what the company needs are, such as how many handsets the company will be needing, the range of minutes the company will use and their budget for the monthly contract. I also investigated the features the company was looking for in their handsets and recommend based on their needs. I would give the client advice on the mobile phone plans that I felt will ultimately save them maximum amount of money, ensuring all the requirements are met. I learnt so much at Businessmobiles.com some of which are as follows: A running background of all major mobile networks, How to compose a successful client meeting The understanding of relationships between Businessmobile.com and other companies, Mobile models and features Rapport building Many more sales techniques Customer fact finding How to compose myself within a professional relationship between myself and a client Client management Professional phone mannerism Cold calling techniques I also got to indulge in the sales teachings of Anthony Robbins who boosted my confidence and sales techniques further CEX Entertainment Stores SALES ADVISOR & IT SPECIALIST – Sutton, August 2009 – January 2012 I was employed by MHAG Limited, trading as CEX Entertainment Stores as a Sales Advisor & IC Specialist. During my time at this fast paced, trading in/out retailer I feel I gained a huge amount of experience - in a number of areas I'd not previously dealt with. Additional training provided within my position included a number of in-house training sessions with store manager, along with on-going, on-the-job training. Day-to-day my job included a vast number of both retail and management areas. Serving customers selling, trading in and processing refunds Handling customer queries and complaints Electronics Testing – Mobile phones, consoles, gaming equipment and miscellaneous electronics Testing, repairing and rebuilding faulty laptops and PCs traded in or left by customers Drove promo activity instore for the additional electronics offered instore vs the competition Supporting teams across the salesfloor with shop standards, cleanliness and refilling Farmfoods Limited SALES ADVISOR – Sutton, September 2008 – June 2009 During my time with Farmfoods (freezer centre supermarket) The chain runs stores with minimal staff so my daily tasks also included many shopfloor and backstage duties as required by the managers to keep a busy store trading. I also gained a great deal of experience in training new members of staff as the store manager placed me in charge of this. My daily duties included the following: Handling customer purchases and orders via the use of the in-store EPOS systems Dealing with customer queries as well as performing exchanges and refunds Handling customer queries and complaints Supporting store standards and service targets by setting a standard amongst advisers Full sales floor clean and tidy at following each days' trading Merchandised both shelved and frozen stock and helped manager implement planograms Trained new sales advisers on store standards, ways of working, expectations and stock Regularly participated in stock-takes Supported the store team by improving standards of presentation and tidiness throughout Assisted store colleagues with sales on the tills – bagging, up-selling etc Advised customers who were having issues with previous purchases Repaired customers bikes and assembled newly purchased ones