Philip Ishola

PHILIP OLUWATIMILEYIN ISHOLA Location: Sangotedo, Lagos | Email:-|-| Phone: - CAREER SUMMARY Reliable and detail-oriented professional with over 5 years of experience across customer service, data entry, administrative support, and copywriting roles. Proven track record of maintaining data accuracy, delivering engaging content, and ensuring excellent client satisfaction. Skilled in CRM tools, digital communication platforms, Microsoft Office, maintaining accurate records, resolving client issues, and content creation. Adept at multitasking in remote and fast-paced environments while consistently meeting deadlines and maintaining confidentiality. A passionate communicator and problem-solver with a strong creative edge. SKILLS • • • • • • • • • • • Time Management Skills: Efficient time management to execute given tasks and achieve goals. Communication Skills: Proficient in English Language and communicates well in oral and written formats. Complex Problem-Solving Skills: Ability to identify complex problems, develop and evaluate options, and implement solutions. Team Player & Leadership Skills: Ability to lead a team, resolve conflict, motivate, organize, and establish rapport. Technical Skills: Proficient in CRM Tools (Salesforce, Zendesk), and Microsoft Office Suite (Word, Excel, and PowerPoint). Customer Support & Complaint Resolution Data Entry & Database Management (99% accuracy) Copywriting, Content Creation & Sales Writing Typing Speed: 65 WPM (98% accuracy). Social Media & Email Marketing Team Collaboration & Leadership PROFESSIONAL EXPERIENCE Customer Service Representative PREMIUM SERVICE BRANDS LLC (IBS), USA (Remote) Apr 2025 – Present • Handle high-volume customer inquiries via phone (inbound and outbound calls) and email with professionalism and empathy. • Resolve client concerns efficiently, contributing to a consistent 90%+ customer satisfaction rate. • Maintain and update customer records using CRM platforms. • Collaborate with internal teams to ensure seamless client support and follow-up. Administrative Support Specialist BRIGHTEDGE LIMITED, NIGERIA Feb 2025 – Present • Provides administrative support including scheduling, email correspondence, and internal documentation. • Maintained digital and physical filing systems with high accuracy and confidentiality. • Assisted in data entry for billing and inventory records, reducing entry errors by 20%. • Coordinated logistics for team meetings and external client calls. Data Entry Clerk MICROSOFT (Remote) Dec 2022 – Feb 2025 • Entered, reviewed, and corrected large volumes of data into internal databases with over 99% accuracy. • Verified source documents for completeness and accuracy before entry. • Assisted in digitizing and organizing physical records into an electronic filing system. • Completed monthly reports for the operations team to support strategic decisions. Copywriter & Sales Marketer (Freelancer) SELF-EMPLOYED (Remote) • Created persuasive copy for advertisements, sales pages, and social media campaigns. • Developed engaging blog articles, product descriptions, and marketing emails. • Wrote scripts for short films and collaborated with media production teams. • Ran Facebook and Instagram ads, increasing reach and conversion for small brands. • Affiliate marketer on Prompt Earn Affiliate Marketing platform. Apr 2022 – Present Client Support Assistant ZAPTRAVEL LIMITED, NIGERIA Jan 2019 – Nov 2022 • Respond to client inquiries via phone and email, ensuring timely and professional resolution of issues. • Maintain customer information accurately in CRM system, updating records as needed. • • • Support the onboarding process for new clients by guiding them through procedures and documentation. Coordinate with internal departments to follow up on service issues and requests. Contributed to a 15% improvement in customer satisfaction ratings within one year. Graduate Teaching Instructor (NYSC) DE-HERIBAS ACADEMY, IJU-OTA, OGUN STATE Feb 2024 – Jan 2025 • Taught the junior secondary classes English Language, Literature-in-English, and Christian Religious Studies (CRS). • Organized classroom activities and coordinated academic tasks. • Strengthened student communication and writing abilities. EDUCATION • Bachelor of Arts (B.A.) – Literature-in-English Obafemi Awolowo University (OAU), Ile-Ife, Osun State 2023 CERTIFICATIONS/TRAININGS • • • • • • • • • • Jobberman Soft-Skills Training by Jobberman Nigeria (Propel Training Partner) Useful MS Excel for Beginners Course by www.indzara.com NYSC Certificate of National Service Professional Certificate in Human Resource Management Bachelor of Arts (B.A.) Degree Certificate in Literature-in-English, OAU (Second Class Upper division) Avant-Garde Certificate in Copywriting by Live Your Dream Africa (LYDA) Bachelor of Copywriting Course, College of Copywriting, by Prof. Emmanuel Akpe The Basic Digital Skills Training by Haptics Training Partner (Sponsored by Google) ICT Training for Undergraduates, OAU Photography Training, Harmless Pictures Int'l - Link to Certificates: https://drive.google.com/drive/folders/1OMzzpDuMZV29sjUlxe3TJe4PRirxAkSn PORTFOLIO • Sample of Sales copies, Ad copies, Blog articles, Product descriptions, Instagram captions, and Scripts (YouTube & short Movies) Link: https://drive.google.com/drive/folders/1s_v_zP1ddY-DDzqySkjw7v0A6_bWlLmA LANGUAGES • • English Language – Fluent Yoruba Language – Professional REFERENCES • Charles Olalekan || Senior Partner Zaptravels Limited, Nigeria. Email:-Phone: - • Other references available upon request.