Philip Ekemini

Phone:- Email- PHILIP EKEMINI ISIDORE Address: port harcourt Nigeria. LinkedIn https://www.linkedin.com/in/ekemini-philip potfolio;https://www.canva.com/design/DAGmtlh31 EU/18wKS20FQXdqcC_RHC77Gg/edit? PROFESSIONAL SUMMARY: Highly organized and reliable Virtual Assistant with a strong background in Customer Service and experience as a Virtual Co-Host for events and webinars. Skilled in managing calendars, responding to client inquiries, handling administrative tasks, and providing seamless virtual support. Known for delivering excellent customer experiences, coordinating with teams, and maintaining a professional and engaging virtual presence. Tech-proficient and adaptable, with a proactive approach to problem-solving and task execution in fast-paced, remote work environments. SKILLS AND COMPETENCE: Virtual Assistant Skills: Calendar & Email Management Appointment Scheduling Data Entry & Record Keeping Document Preparation Social Media Management Project management tools like Asana,Trello , customer tools like zendesk ans freshdesketc • Excellent communication skills • Time management organization skills • Negotiation and Persuasion skills • Empathy skills • Collaboration and Team bonding • Customer relationship management • Problem solving skills • Data Entry and Accuracy • Email management skills • Appointment setting skills • Proficient with online communication tools • Product Knowledge • Adaptability • Decision Making • Proficient with CRM Tools WORK EXPERENCE: ROLE: Customer Service Zidora Travel & Tour Company Lagos Nigeria (March 2022 to 2024) Key Achievements: Consistently maintained high customer satisfaction scores (CSAT 95%+) across all service interactions. Resolved a high volume of customer inquiries efficiently while ensuring quality and accuracy. Successfully retained dissatisfied customers, converting them into loyal clients through effective support. Identified and implemented process improvements, reducing average handling time by up to 20%. Received multiple commendations and positive feedback from both customers and management. Trained and mentored new team members, accelerating their ramp-up time and performance. Met and exceeded key performance indicators (KPIs) including first contact resolution and response times. Handled escalated issues with professionalism, maintaining customer trust and satisfaction. Supported business growth through effective upselling and cross-selling strategies. ROLE: Virtual Assistance, Empire boutique hotel Port- Harcourt Nigeria (May 2024-February 2025) Key Achievements: 24/7 Guest Support – Providing instant responses to inquiries, booking assistance, and personalized recommendations. Operational Efficiency – Automating routine tasks such as check-ins, room service requests, and housekeeping coordina Personalization – Using guest data to offer tailored services and upsell amenities. Cost Reduction – Minimizing the need for additional front desk or concierge staff. Increased Satisfaction – Improving guest satisfaction and loyalty through seamless and responsive service. Guest Communication Tools WhatsApp Business or LiveChat: For personalized, real-time communication. Email Client (e.g., Gmail/Outlook): For confirmations and formal messages. 2. Booking & Reservation Systems PMS (e.g., Cloudbeds or Little Hotelier): To manage room availability, check-ins/outs, and guest profiles. Channel Manager (e.g., SiteMinder): To sync bookings from platforms like Airbnb, Booking.com, etc. EDUCATION: Delta State polytechnic Ogwashi-uku 2020 HND In Steel Fabrication and Welding Technologies 2022;Skillsedge Consulting LTD.Abuja PMP,CRM,HRM,HSE etc 2025;Career Crafter Academy rtual Assistance| Freelancer and canva etc INTEREST: Public Speaking, competitive sports, attending sales seminars, traveling. REFERENCES: “References provided upon request.” AWARDS/RECOGNITIONS: 2024: Best Customer Service Representative (June and July) 2023: Most Effective Staff 2022: Most Outstanding Staff of the Year