Philine Andrea Marino

Philine Andrea Marino 83 Roxas Avenue Davao City, Davao del Sur, Philippines, 8000 (-- ㅡ Education University of Immaculate Conception / BS in Computer Engineering June 2008 - May 2010. Holy Cross of Davao College / BS in Computer Engineering June 2010- May 2012 ㅡ Skills Verbal and writing skills, Attention to Detail, Customer service skills, Multitasking, Time management, Data entry, Problem-Solving, Documentation and Reporting, Customer service, Leadership, Quality Improvement, SMART goals, Google Workspace, Microsoft Office Suite, Account Management, Troubleshooting and research, Technical Support, ALJEX expertise. ㅡ Experience Yellow Diamond Logistics / Logistics Coordinator November 2023 - July 2024 ● ● ● ● ● ● ● ● ● Contact drivers to check availability and schedule pick-ups and deliveries Negotiate transportation rates with drivers or transportation companies to secure the most cost-effective options Coordinate logistics operations to ensure timely and efficient movement of goods Monitor transportation activities and address any issues or delays that arise Optimize transportation routes and schedules to minimize costs and maximize efficiency Maintain communication with drivers, clients, and internal teams to ensure alignment and coordination Keep accurate records of transportation activities, rates negotiated, and relevant information for future reference. Tracked orders and notified customers of status or potential delays. Reduced transportation costs by negotiating favorable contracts with carriers. Tripaneer / Account Manager April 2023 - October 2023 ● ● ● ● ● Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction. Monitored and analyzed customer feedback to identify opportunities for improvement. Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments. Maintained current knowledge of evolving changes in the marketplace. Recorded accurate and efficient records in the customer database. Built a diverse and consistent sales portfolio. Synergy Freight LLC/ Team Leader - Logistics Coordinator December 2021 - August 2023 ● ● ● ● ● Thorough documentation and analysis of data provided for each freight in transit Executed and coordinated employee training to ensure that procedures are followed and meet all quality requirements Supervised team members to ensure tracking is on time and meets the customer demands Developed team members' skills through targeted coaching sessions, resulting in improved individual performance. Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed. Synergy Freight LLC/ Logistics Coordinator August 2020 - December 2021 ● ● ● ● ● ● Remote monitoring of freight transactions using various online applications and platforms Managing freight transactions using a cloud-based transportation management system (Aljex) Organizing freight data including the customers, carriers, and load information Tracking freight destinations through direct conversations with carriers and the use of various live-tracking applications, depending on the driver's needs and capacity. Improved order accuracy through meticulous data entry and verification processes. Continuously monitored performance metrics, identifying areas for improvement within the logistics process. Office Partners 360 / Live Proctor May 2020 - November 2020 ● ● ● ● ● Walk the students through the verification process until they get through to their exam Monitor students through Zoom and GoToMeeting to ensure the integrity of the exam Pass all KPIs needed at the end of the day including the minimum number of sessions and CSAT surveys for all exam Ensure all software needed before the exam is working. Reduced instances of cheating by vigilantly monitoring exam rooms and maintaining a professional presence. PSI Services LLC/ Technical Support Representative March 2016 - March 2020 ● ● ● ● ● ● Support test takers through call and chat or both at the same time Make sure online exam takers can access exams Contact exam providers for any updates Connect exam takers to their proctors. Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience. Assisted customers in identifying issues and explained solutions to restore service and functionality. Documented support interactions for future reference.