Philia Adakem

UGBADA, PHILIA ADAKEM Calabar, Crossriver State, Nigeria Whatsapp: - --https://www.linkedin.com/in/philia-adakem-ugbada/ Reliable Virtual Assistant || Data Entry || Admin Support PROFESSIONAL SUMMARY As a highly organized and reliable Virtual Assistant, specialising in administrative support and data entry is my forte. Strong skills in data management and entry, scheduling and calendar organization, and proficiency in Google apps, Microsoft apps, CRMs, and other relevant software enable me to deliver exceptional results. With a strong foundation in administrative tasks and data entry, I am well-equipped to provide high-quality support to businesses and teams, helping them achieve their goals through efficient and accurate administrative services. RELEVANT SKILLS VIRTUAL ASSISTANCE ●​Proficient in using various productivity tools, including Microsoft Office Suite, Google Workspace, and project management tools. ●​Expertise in virtual communication platforms for effective online meetings, presentations, and collaboration. ●​Basic knowledge of common computer hardware and software issues, capable of providing troubleshooting assistance and resolving technical problems. ●​Proficient in prioritizing tasks, managing time efficiently, and meeting deadlines. ●​Equipped with strong organizational skills to maintain a structured and efficient workflow, including scheduling appointments, managing calendars, and handling administrative tasks. ●​Proficient in excellent written and verbal communication skills to interact with clients, colleagues, and external stakeholders. ●​Proficient customer service skills to provide timely and professional support to clients, addressing their needs and inquiries effectively ●​Equipped with effective problem-solving skills to identify and address challenges proactively. ●​Flexibility to adapt to changing priorities and work environments. ●​Meticulous attention to detail to ensure accuracy and quality in work deliverables. CALENDAR/ SCHEDULE MANAGEMENT ●​Proficient in using various calendar applications to effectively schedule appointments, meetings, and deadlines. ●​Ability to prioritize tasks, manage time efficiently, and meet deadlines. ●​Skilled in scheduling meetings, coordinating calendars, and ensuring timely communication with stakeholders. ●​Skillful in resolving scheduling conflicts and finding mutually agreeable times for meetings. ●​ Prompt attention to detail to ensure accurate and up-to-date calendar information. ●​Ability to anticipate scheduling needs and plan to avoid conflicts and delays. ●​Ability to adjust schedules as needed to accommodate changes in priorities or unplanned circumstances. EMAIL MANAGEMENT ●​Proficient in using email organization techniques such as labeling, filtering, and folders to effectively manage and prioritize incoming messages. ●​Ability to manage email efficiently, responding to urgent messages promptly while avoiding distractions. ●​Excellent written and verbal communication skills to compose clear, concise, and professional email responses. ●​Ability to provide excellent customer service through email, addressing inquiries, and resolving issues in a timely and professional manner. ●​Excellent follow-up skills to ensure timely responses and completion of tasks. ●​Adherence to proper email etiquette, including using appropriate language, formatting, and subject lines. ●​Informed on email security best practices to protect against phishing, spam, and other threats. WRITING CORRESPONDENCE ●​Ability to write concisely, and effectively in various styles and formats. ●​Excellent command of grammar, punctuation, and spelling. ●​Ability to conduct thorough research and analyze information to produce well-informed and accurate results. ●​Flexibility to write on a variety of topics and adapt to different writing styles and audiences. ●​Attention to detail and ability to edit and proofread work for clarity, consistency, and accuracy. ADMINISTRATIVE SUPPORT ●​Proficient in handling general office administrative tasks, including scheduling appointments, handling correspondence, managing calendars, and coordinating meetings. ●​Organizing and managing digital documents, including filing, scanning, and archiving. ●​Strong written and verbal communication skills to effectively convey information and respond to inquiries. ●​Ability to identify and resolve administrative challenges efficiently. ●​Attention to detail to ensure accuracy and quality in administrative tasks. DATA ENTRY/BOOK-KEEPING ●​High level of accuracy in data entry to ensure data integrity and avoid errors. ●​Efficient data entry skills to input large volumes of data accurately and quickly. ●​Proficient in using various data entry software, including spreadsheets and database management systems. ●​Accurate and organized maintenance of financial records, including invoices, receipts, and bank statements. ●​Efficient processing of financial transactions, including recording, classifying, and summarizing. ●​Ability to reconcile bank accounts and other financial records to ensure accuracy and identify discrepancies. ●​ Understanding of fundamental accounting principles and practices. ●​Proficiency in using accounting software for bookkeeping tasks. WORK HISTORY 08/2023 till date Freelance Data Entry Specialist/ Virtual Assistant (Career Break) 06/2023 to 07/2023 WhatsApp and Phone Call Customer Support My Food By Hilda 01/2022 to 05/2023 Early Years Teacher/ Administrative Assistant Great Expectations Private School 01/2021 to 07/2021 Account Teacher Fazl ‘O’ mar High School – Iwaya, Lagos OFFICE ASSISTANT (INTERNSHIP EXPERIENCE) Faculty of Social science Economics Department (UNILAG) EDUCATION 2021 \ Nce Business Education Federal College of Education Technical Akoka, Yaba - Lagos State TRAINING AND CERTIFICATIONS ●​ ●​ ●​ ●​ LinkedIn Learning: Customer Service: Problem Solving and Troubleshooting LinkedIn Learning: Customer Service: Serving Customers Through Chat and Text Digital Witch Training on Virtual Office Management Skills and Customer Services Data Entry Expert | Accountinghub.ng Data Entry Academy