Philemon Arthur
Phone: - / -
Address: Agona-Nkwanta, Ghana
Email:-
A dedicated Support Engineer with over 4 years of experience in troubleshooting, problem diagnostics,
and providing support to over 800 users. I am adept at adjusting to changing priorities, working
independently, and collaborating within a team. My experience spans across technical support, system
configuration, and ensuring network security. I excel in communication, planning, and meeting service
level agreements, enhancing IT systems, and resolving complex issues.
Professional Experience
Assistant I.T Technician | September 2022 - Present
Ahanta West Municipal Assembly, Ghana
Main Duties:
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Offboarding outgoing employees and onboarding new employees.
Managing all local IT infrastructure and ensuring network security.
Performing regular performance and security maintenance tasks.
Troubleshooting technical issues related to Office 365, SharePoint, and PowerApps.
Managing backup files and performing backups for data security.
Installing and configuring computer hardware, software, systems, networks, and printers.
Setting up user accounts for new employees and providing necessary IT support.
Assistant Administrator & I.T Technician | March 2021 - August 2022
Takoradi Region, Ghana
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Supervised and maintained the Church Management System.
Managed administrative functions, including report compilation and documentation.
Inspected and received cash count sheet books for financial records.
Compiled and submitted quarterly reports for performance reviews.
Supported IT troubleshooting and maintenance for local networks.
Assisted in system setup, upgrades, and software installations.
Coordinated data backup and recovery processes to ensure data integrity.
Education
BSc. Information Technology Education
University of Education, Winneba, Ghana | Aug 2015 - July 2019
Key subjects: Human-Computer Interaction, System Analysis, Operating Systems, Network &
System Security, Internet Computing.
Training and Certification
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Salesforce Administrator | ALX - Africa (Ongoing)
UI/UX Designs | Tech Quest Academy (Ongoing)
Frontend Developer Engineering | Amalitech (2022)
HP Inventory Management, Social Media Marketing, Presenting Data
Video Editing (Wondershare Filmora), Streaming (OBS Studio, Vmix)
Skills
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Strong communication and interpersonal skills
Network and system security management
IT troubleshooting and support
Installation and configuration of IT systems and hardware
Proficient in Office 365, SharePoint, and PowerApps
Frontend development (HTML, CSS, JavaScript)
Hobbies & Interests
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Travel: Enjoying different cultures and natural views across the globe.
Sports: Engaging in team sports like football and volleyball, building teamwork skills.
Photography: Capturing live moments and immersing in each experience.
Music: Exploring Afro music, delving into its rich cultural and historical roots
References
Available upon request
