Philadephia Ayomide Adetunmibi

ADETUNMIBI PHILADEPHIA AYOMIDE Address: Lagos State, Nigeria Phone: - Email:-Linkedin: www.linkedin.com/in/philadephia PROFESSIONAL SUMMARY Detail-oriented and highly organized Customer Service and Virtual Assistant professional with experience in administrative support, client relationship management, and operational efficiency. Skilled in handling customer inquiries, scheduling, documentation, and data management. Strong communication and problem-solving abilities with a track record of improving customer satisfaction and optimizing workflows. Adept at managing multiple tasks, coordinating with teams, and utilizing digital tools to enhance productivity. EDUCATION B.Sc.(Ed) MATHEMATICS Tai Solarin University of Education, 2023 PROFESSIONAL EXPERIENCE Customer Service Representative [2024 - Present] BaskLiving Innovative Hub Limited  Managed inbound and outbound customer inquiries via phone, email, and live chat, ensuring prompt and professional responses.  Assisted clients with product and service information, troubleshooting issues, and resolving complaints efficiently.  Scheduled and coordinated meetings, appointments, and travel arrangements for executives and clients.  Maintained accurate records of customer interactions and transactions, improving data management efficiency.  Created reports, presentations, and spreadsheets to support business operations.  Utilized CRM software to track customer interactions and improve engagement strategies. Virtual Assistant / Administrative Support DIMS Tech Hub[2023 - 2024]  Provided high-level administrative support, managing emails, calendars, and task scheduling.  Conducted market research and compiled reports to support strategic decision-making.  Organized digital files, ensuring easy accessibility and document security.    Assisted in creating and proofreading business documents, including contracts, reports, and proposals. Managed online databases and customer records, ensuring data accuracy and confidentiality. Implemented process improvements to enhance team collaboration and efficiency. CORE SKILLS & COMPETENCIES  Customer Relationship Management  Virtual Assistance & Administrative Support  Project Management  Scheduling & Calendar Management  Data Entry & Records Management  Email & Chat Support  Report Writing & Documentation  Problem-Solving & Critical Thinking  Process Improvement & Workflow Optimization  Time Management & Organization TOOLS & SOFTWARE  Hubstaff  Microsoft Office Suite (Word, Excel, powerpoint)  Google Workspace (Docs, Sheets, Drive, Calendar)  CRM Software (hubspot, Zoho, Salesforce)  Project Management Tools (Trello, Asana, Notion, Jira)  Communication Tools (Slack, Zoom, Microsoft Teams)