Phil Remoto III

Sep 2015 - Mar 2016 Customer Care Professional (7 months) Concentrix Services Corporation | National Capital Reg, Philippines Industry Specialization Role Position Level Call Center / IT-Enabled Services / BPO Customer Service Customer Service - General 1-4 Years Experienced Employee Sep 2014 - Aug 2015 Executive Secretary (1 year) Arabian Technocrats Company | Saudi Arabia Industry Specialization Role Position Level Construction / Building / Engineering Clerical/Administrative Support Administrative Executive Non-Executive Feb 2013 - Mar 2014 Team Lead (1 year 2 months) VXI Global Holdings | National Capital Reg, Philippines Industry Copyright @ 2018 JobStreet.com Call Center / IT-Enabled Services / BPO Specialization Role Position Level Monthly Salary Customer Service Supervisor/Team Lead Supervisor / 5 Years & Up Experienced Employee PHP 25,000 Responsible in coaching, directing and supporting inbound customer service agents in maintaining quality and compliance. Attend meetings and calibration for knowledge updates. Take in calls in a required number of hours per week to keep skills and knowledge of product. Jun 2011 - Sep 2012 Team Lead (1 year 4 months) Cybernet Slashsupport Philippines Inc. Industry Specialization Role Position Level Call Center / IT-Enabled Services / BPO Customer Service Supervisor/Team Lead Supervisor / 5 Years & Up Experienced Employee Makes sure to maintain good quality service of customer service representatives by constant coaching, developing and mentoring. Reports to management about progress and action plans for team/agent performance improvement. Jan 2010 - Jun 2011 Consultant (1 year 6 months) Sutherland Global Services Inc. Industry Specialization Role Position Level Monthly Salary Call Center / IT-Enabled Services / BPO Customer Service Customer Service - General 1-4 Years Experienced Employee PHP 20,000 Delivers changes and updates to members in a comprehensive manner. Provide quality assistance, can be technical or general for program customers. Education 2008 PUP Manila Bachelor's/College Degree in Mass Communications | Philippines Major 2006 Broadcasting - Undergraduate Pateros National High School High School Diploma in Basic | Philippines CGPA 85.0 / 100.0 Skills Copyright @ 2018 JobStreet.com Advanced Data Encoding, Customer Service, Call Center Fundamentals, Agent development, coaching, mentoring, Real Time Management., Root Cause Analysis, Customer interaction, Multi-tasking Skills, Data Analysis, Proof reading About Me Gender Age Telephone Number Address Nationality Male 29 years Mobile: - Narra St., Marikina Heights, Marikina, National Capital Reg, Philippines Philippines Copyright @ 2018 JobStreet.com