Phiana de Villiers
9 Anderson Dr, Yorkton, SK S3N 3W9
- /-
www.linkedin.com/in/phianadevilliers
Career Objective
To utilise a range of skills, knowledge, qualifications and experience as a catalyst for operational excellence and sustainable business growth
Specialist Skills
Data Analysis (+ Spatial)
Data Engineering (+Spatial)
Front end development (+GIS)
Business intelligence (BI)
Market analysis
Channel management
Operations coordination
Relationship management
Customer service and liaison
Team leadership
Stakeholder relationship management
Effective communication
Strategic planning
Creative problem solving
Qualifications and Certificates
Google Cloud Certified - Professional Data Engineer
Microsoft Certified Solutions Expert - Data Analytics and Management
Github
Page: https://phianadv.github.io/gisdemo
Repo: https://github.com/PhianaDv/gisdemo.git
Demonstrated Abilities
Skilled and experienced data and GIS analyst with a solid background in spatial querying and analytics
Strong technical acumen with an excellent understanding of effective systems and processes
Proven ability to work within the scope of practice to meet organisational objectives, promote departmental efficiency and deliver operational excellence
Good written and verbal communicator with superior interpersonal, negotiation and liaison skills
Able to relate to a wide range of people from various cultural, professional and technical sectors
Solid analytical aptitude with advanced organisational, problem-solving and time-management skills
Able to work well under pressure and meet strict deadlines in a fast-paced environment
Strong team player with the ability to work unsupervised
Displaying a high level of professionalism and confidentiality, with meticulous attention to detail
IT Skills
Microsoft Office Suite – Excel(Advanced), Word, PowerPoint, Outlook, Teams
Visual Studio
Power BI
Python (Pandas)
React - Redux, D3, Deck.Gl, Maps
T-SQL
MySQL
GDAL
PostGreSQL - PostGIS
ETL
Exposure to GCP Data Analytics and Engineering through Cloud Skills Boost incl
ML
BigQuery
Looker & Looker Studio
Dataflow, DataProc and Cloud Data Fusion
Work History
Vox Telecom, ZA www.vox.co.za
Telecommunications company
BI GIS Developer September 2020 - March 2025
Sales Operations Manager - New Business April 2018 - August 2020
Performing all or some of the following duties in all roles with varying levels of responsibility:
Overseeing daily operations with meticulous attention to detail
Establishing, implementing and overseeing effective systems, processes and controls
Delivering a high standard of sales, administrative, marketing and financial support
Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries
Knowledge sharing with systems dev and R&D divisions to further GIS impact on operations
Working with development team on automating functions
Reading and interpreting technical documentation
Producing various reports, presentations, analyses, correspondence and other documentation
Identifying and sourcing data from various systems and external data sources
Writing, maintaining and logging Python, MySQL, PowerShell and GDAL ETL scripts
Building dashboards for various departments in Power BI
Geocoding accounts with opensource solutions, where possible
Developing full stack GIS analytics dashboard including data extraction and conversion to postgis
Function writing; setting feature and tileserv
Building React application in JS node
Building from opensource technologies such as React Map-GL, Deck-GL, d3 and MUI
Performing as a strong member of a cohesive team with strict adherence to health, safety and statutory regulations, service level agreements, quality standards, governance processes and compliance requirements
Product Manager - Wireless November 2015 - April 2018
Defining and managing assigned portfolio product strategy
Defining and implementing revenue growth measures
Conducting regular market and competitor analyses as well as accurate reporting to exco on product performance
Managing the development and internal roll-out of new products
Defining, implementing and managing product sales strategy and product specific marketing plans
Responsible for product collateral and financial management
Managing product sales and product operations, accurate system information and pricing
Ensuring product codes are 100% accurate on all systems
Managing process and service strategy; working with senior PM and platform managers to align product commercial, operational and technical strategies
Administrator / Channel Data Analyst August 2015 - November 2015
Business Development Manager October 2014 - August 2015
Establishing, maintaining and expanding relationships with assigned channel partners
Representing the entire range of company products and services to assigned partners and their customers
Coordinating the involvement of personnel including support, service and management resources to meet partner performance objectives and partners’ expectations
Meeting assigned targets for profitable sales volume and strategic objectives in assigned partner accounts
Proactively leading a joint partner planning process to develop mutual performance objectives, financial targets and critical milestones associated with a productive partner relationship
Assisting partner organisations with sales to end users, in coordination with partner sales resources
Recruiting new qualifying partners and ensuring compliance with partner agreements
Manager - Channel Service / 2IC Customer Service Manager June 2013 - September 2014
Overseeing franchises and installers service divisions
Resolving enquiries and complaints by channel, utilising resources to reach speedy resolution
Investigating and addressing customer reported issues with channel
Preparing weekly updates including summarising all communications, providing tips for improving first tier customer experience, and reporting on feedback
Senior Franchise Service Agent / 2IC to Customer Service Manager June 2011 - May 2013
Managing franchise services including resolving enquiries and complaints by franchises
Service Engineer - TLB April 2010 - May 2011
Resolving difficult customer-supplier situations
Referees
Eugene Smit
--Business Intelligence Manager - Vox Telecom
Alain Schram
--National Sales Manager - Vox Telecom
Dederick Venter
--Executive Head Consumer SME Division - Vox Telecom
