Phiana de Villiers
www.linkedin.com/in/phianadevilliers
Career Objective
To utilise a range of skills, knowledge, qualifications and experience as a catalyst for operational excellence and sustainable business growth
Specialist Skills
• Data Analysis (+ Spatial)
• Data Engineering (+Spatial)
• Front end development (+GIS)
• Business intelligence (BI)
• Market analysis
• Channel management
• Operations coordination
• Relationship management
• Customer service and liaison
• Team leadership
• Stakeholder relationship management
• Effective communication
• Strategic planning
• Creative problem solving
Qualifications and Certificates
• Google Cloud Certified - Professional Data Engineer
• Microsoft Certified Solutions Expert - Data Analytics and Management
Github
• Page: https://phianadv.github.io/gisdemo
• Repo: https://github.com/PhianaDv/gisdemo.git
Demonstrated Abilities
• Skilled and experienced data and GIS analyst with a solid background in spatial querying and analytics
• Strong technical acumen with an excellent understanding of effective systems and processes
• Proven ability to work within the scope of practice to meet organisational objectives, promote departmental efficiency and deliver operational excellence
• Good written and verbal communicator with superior interpersonal, negotiation and liaison skills
• Able to relate to a wide range of people from various cultural, professional and technical sectors
• Solid analytical aptitude with advanced organisational, problem-solving and time-management skills
• Able to work well under pressure and meet strict deadlines in a fast-paced environment
• Strong team player with the ability to work unsupervised
• Displaying a high level of professionalism and confidentiality, with meticulous attention to detail
IT Skills
• Microsoft Office Suite – Excel(Advanced), Word, PowerPoint, Outlook, Teams
• Visual Studio
• Power BI
• Python (Pandas)
• React - Redux, D3, Deck.Gl, Maps
• T-SQL
• MySQL
• GDAL
• PostGreSQL - PostGIS
• ETL
• Exposure to GCP Data Analytics and Engineering through Cloud Skills Boost incl
◦ ML
◦ BigQuery
◦ Looker & Looker Studio
◦ Dataflow, DataProc and Cloud Data Fusion
Work History
Vox Telecom, ZA www.vox.co.za
Telecommunications company
BI GIS Developer September 2020 - March 2025
Sales Operations Manager - New Business April 2018 - August 2020
Performing all or some of the following duties in all roles with varying levels of responsibility:
• Overseeing daily operations with meticulous attention to detail
• Establishing, implementing and overseeing effective systems, processes and controls
• Delivering a high standard of sales, administrative, marketing and financial support
• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries
• Knowledge sharing with systems dev and R&D divisions to further GIS impact on operations
• Working with development team on automating functions
• Reading and interpreting technical documentation
• Producing various reports, presentations, analyses, correspondence and other documentation
• Identifying and sourcing data from various systems and external data sources
• Writing, maintaining and logging Python, MySQL, PowerShell and GDAL ETL scripts
• Building dashboards for various departments in Power BI
• Geocoding accounts with opensource solutions, where possible
• Developing full stack GIS analytics dashboard including data extraction and conversion to postgis
• Function writing; setting feature and tileserv
• Building React application in JS node
• Building from opensource technologies such as React Map-GL, Deck-GL, d3 and MUI
• Performing as a strong member of a cohesive team with strict adherence to health, safety and statutory regulations, service level agreements, quality standards, governance processes and compliance requirements
Product Manager - Wireless November 2015 - April 2018
• Defining and managing assigned portfolio product strategy
• Defining and implementing revenue growth measures
• Conducting regular market and competitor analyses as well as accurate reporting to exco on product performance
• Managing the development and internal roll-out of new products
• Defining, implementing and managing product sales strategy and product specific marketing plans
• Responsible for product collateral and financial management
• Managing product sales and product operations, accurate system information and pricing
• Ensuring product codes are 100% accurate on all systems
• Managing process and service strategy; working with senior PM and platform managers to align product commercial, operational and technical strategies
Administrator / Channel Data Analyst August 2015 - November 2015
Business Development Manager October 2014 - August 2015
• Establishing, maintaining and expanding relationships with assigned channel partners
• Representing the entire range of company products and services to assigned partners and their customers
• Coordinating the involvement of personnel including support, service and management resources to meet partner performance objectives and partners’ expectations
• Meeting assigned targets for profitable sales volume and strategic objectives in assigned partner accounts
• Proactively leading a joint partner planning process to develop mutual performance objectives, financial targets and critical milestones associated with a productive partner relationship
• Assisting partner organisations with sales to end users, in coordination with partner sales resources
• Recruiting new qualifying partners and ensuring compliance with partner agreements
Manager - Channel Service / 2IC Customer Service Manager June 2013 - September 2014
• Overseeing franchises and installers service divisions
• Resolving enquiries and complaints by channel, utilising resources to reach speedy resolution
• Investigating and addressing customer reported issues with channel
• Preparing weekly updates including summarising all communications, providing tips for improving first tier customer experience, and reporting on feedback
Senior Franchise Service Agent / 2IC to Customer Service Manager June 2011 - May 2013
• Managing franchise services including resolving enquiries and complaints by franchises
Service Engineer - TLB April 2010 - May 2011
• Resolving difficult customer-supplier situations
