OBJECTIVES
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To obtain a position at this company or a team where I can maximize my skills and knowledge will
help me enhance it, as well as provide the opportunity for personal and professional growth.
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To apply the learnings that I have accumulated from the experience and training/s attended.
And achieve advanced skills regarding new technologies applied in our industry. To acquire more information about the position to be applied for.
WORK EXPERIENCE:
Microsourcing Philippines
Technical Support Analyst (Aug 2021 to 2025)
● Assisting our clients with their CRM related concerns thru calls, chat and
emails. (Using Zendesk, Slack, Xero, Box+Dice CRM)
Everise Philippines
Junior Global Service Desk (March 2020 to Aug 2021)
● Assist companywide users with their credential and other technical
issues.
● Verify and coordinate with the operations teams if there's a priority issue.
● Works on backlog tickets to follow up and further troubleshoot.
● Attending unassigned/unhandled tickets.
● Taking high priority inbound calls, chats and emails at the same time.
Infosys BPM Ltd.
Senior Technical Processing Executive (May 2019 to March 2020) ●
Assist medical professionals on their technical issues.
● Providing end to end assistance to the users.
● Performing remote sessions to further troubleshoot the issue.
Stefanini Philippines
Helpdesk Technician I (July 2018 to May 2019)
● Answer phone calls and chats assisting end-users with their technical
concerns by creating a ticket and dispatching it if not resolved.
● Creating/Modifying/Terminating access of user accounts.
Alorica Philippines
Technical Support / Customer Care Representative (Apr 2017 to Jul 2018)
● Assisting customers with their technical issues regarding Phone and
Internet services
● Assisting customers on processing their promise to pay on their bills.
SM Mart Inc.
Sales Clerk (September 2016 to February 2017)
● Selling ladies accessories.
SKILLS
•
Knowledgeable with Active Directory where we create, disable and terminate accounts.
•
Knowledgeable
with
Microsoft
Exchange
Server
where
we
create/modify/terminate/disable user mailbox, shared mailbox and distribution list.
•
Familiar with Skype Server.
•
Familiar with AS/400 Legacy DOS Base.
•
Knowledgeable with Skype for screen sharing and Bomgar/Anydesk for remote sessions.
•
Familiar with Outlook's most common issue.
•
Basic data entry, data management, calendar management and email management.
TOOLS
⚙ Zendesk
⚙ ServiceNow
⚙ Intercom
⚙ Microsoft Outlook/Teams/Word
⚙ Citrix
⚙ Bomgar / AnyDesk
⚙ Slack
⚙ Active Directory Users & Computer
⚙ Skype
⚙ Microsoft Outlook/Teams/Word
CHARACTER REFERENCE
Joric Arboleda
Ricci Dohello
Colleague
Colleague-
also
-
John Leonard Buitizon
Colleague
Marc Venson Mabilin
Colleague
-
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I hereby certify that the above information is true and correct to the best of my knowledge.
Pheve Cates Jerryl C. Lopez
