Pheliswa Masiba

Pheliswa Masiba Johannesburg, Gauteng- Work Experience Dispatch Clerk Bottles Delivery App - Johannesburg, Gauteng September 2019 to March 2020 Dispatch Drivers to Local Areas Answer Incoming Calls Update Data Perform Clerical Tasks Sales and Support Administrator - Back Office Vodacom - Cape Town, Western Cape July 2018 to August 2019 • Assisting clients with requests via email Data Capture Logging cases to various departments for resolution. • Cultivated and maintained lasting relationships with clients while providing exceptional sales service. • Orchestrated timely and accurate resolution of complex customer issues to enhance customer relationships. • Coordinated office activities and operations to secure efficiency and compliance with company policies. • Automated office operations to manage client correspondence, record tracking, and data communications. Customer Support Ford Motor Company - Cape Town, Western Cape May 2017 to January 2018 • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Provided primary customer support to internal and external customers in a fast-paced environment. • Offered advice and assistance to customers, paying attention to special needs or wants. • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes. • Assisted customers with setting appointments, shipping, and special order requests, and arranging merchandise pick-up at other locations. Senior Associate - Operations WNS Global Services SA (Pty) Ltd (British Gas) September 2015 to April 2017 • Offered new services based on the needs of a customer. • Kept records, calendars, and company information accessible. • Attended workshops and conferences centered around increasing customer service skills. • Built a strong working knowledge of the company prcedures and protocols. • Reviewed account and service histories to identify trends and issues. • Delivered fast, friendly and knowledgeable service for routine questions and service complaints. • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Customer Service Agent Teleperformance (Vodafone UK) - Cape Town, Western Cape July 2014 to September 2015 • Engaged positively with each customer, providing professional and polite support for sales and service needs. • Acted with minimal direction in self-directed capacities to resolve issues and implement strategies. • Managed schedules, customer service and project planning. • Promoted business to increase customer base and grow revenue. • Initiated sales opportunities by coordinating promotional activities during peak selling periods. • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers. Receptionist Kings in Cape Hotel - Cape Town, Western Cape April 2012 to December 2013 • Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information. • Kept reception area clean and neat to give visitors a positive first impression. • Supported various administrative duties by proofreading, transcribing, and invoicing. • Monitored premises, screened visitors, updated logs, and issued passes to maintain security. • Maintained building security by monitoring logbooks and issuing visitor badges. • Directed incoming calls to internal personnel and departments, routing to the best-qualified department. • Corresponded with clients through email, telephone, or postal mail. • Liaised with vendors, contractors, and professional services personnel to properly process orders in alignment with the needs and specifications of management. • Sorted, received, and distributed mail correspondence between departments and personnel. Education Diploma in HR & Operations Management Alison - Johannesburg, Gauteng January 2020 to Present Diploma in Ornamental Plant Use Practice (WIL) Cape Peninsula University Of Technology - Cape Town, Western Cape January 2007 to April 2009 High School (matric) in High School Diploma Bridgetown High - Cape Town, Western Cape January 2002 to December 2006 Skills • Patience. Attentiveness. Clear communication skills. Knowledge of the Product. Ability to use positive language. Acting skills. (8 years)