Phelecia Burns

Chief of Staff | Senior Executive Assistant| Office Administrator | HR Specialist Phelecia Burns-|-| Alexandria, VA Profile Results-driven Senior Executive Assistant and HR Assistant with over 11 years of experience providing exceptional administrative, business development, and Human Resources support to C-Suite Executives and CEO’s. Proven ability to streamline operations, be a creative thought partner, enhance efficiency, and contribute to organizational success. As a new military spouse, I am seeking a position to utilize my creative mind, and diverse skillset and expertise in a senior administrative role. Open to Remote/Hybrid or 25% Travel for positions located in or around Washington, D.C., Arlington, VA, Fort Belvoir, VA, Baltimore, Maryland and surrounding areas. Open to travel nationwide as needed. Professional Experience Two Step Business Services | HR Specialist | Account Support Specialist | Remote, March 2025 – Present • Creating and implementing systems, processes, and procedures • Identifying bottlenecks and streamlining and developing processes • Information gathering and research • Managing calendar and email correspondence as well as the schedule for a busy executive • Frequent utilization of Asana, Monday, Sharepoint, Office365 (outlook, word, excel, etc.) Canva, Gsuite, Paychex Gusto, etc. • Exhibiting strong problem-solving skills • Research and draft documentation in preparation for proposal submissions • Review operating practices and implement improvements where necessary • HR duties as assigned include payroll processing, understanding SCA contract guidelines, frequent employee communication HR Executive Assistant, Legendary Tax Service — 2021 - 2023 •Managed executive calendars, scheduling appointments and coordinating meetings, resulting in a 20% increase in time efficiency. •Facilitated seamless communication between senior management and various departments, ensuring the timely execution of projects. •Spearheaded the implementation of new organizational systems, optimizing workflow and reducing administrative errors by 15%. •Maintained impeccable employment data accuracy •Supported CEO of the agency by providing support in company-wide operational projects, spearheaded company initiatives, and workflows. Created presentations, attended meetings on behalf of CEO, and resolved bottlenecks as needed. Executive Assistant, Trustworthy Services LLC — 2017 - 2021 •Provided comprehensive support to executive team members, including calendar management, travel arrangements, and expense reporting. •Acted as a liaison between departments, fostering effective communication and collaboration. •Conducted research and prepared detailed reports, contributing to informed decision-making processes. •Effectively managed HR shared service communications. Legal Assistant, Davis & Crump P.C., Gulfport, MS- • Proficient in conducting thorough document reviews for legal discovery, ensuring accurate identification, categorization, and analysis of relevant information. • Played a key role in maintaining open communication channels to ensure the efficient exchange of information and updates on discovery progress • Collaborated closely with attorneys, paralegals, and other legal professionals to understand case requirements and contribute valuable insights during legal discovery processes. Administrative Assistant, MGCCC, Gautier,MS- •Supported a team of four executives by managing calendars, scheduling meetings, and coordinating travel arrangements. •Acted as the primary point of contact for internal and external stakeholders, demonstrating strong communication and interpersonal skills. •Prepared and edited documents, presentations, and reports, ensuring accuracy and attention to detail. •Streamlined administrative processes, resulting in increased efficiency and productivity within the executive team. Education Western Governors University, Master of Science, Business Management & Human Resources Leadership — 2023 University of Southern Mississippi, Bachelor of Arts, Foreign Language, Linguistics & Literature minor in Business Management Skills •Calendar Management •Meeting Coordination •Travel Arrangements •Document Preparation •Communication Skills •Time Management •Salesforce •Attention to Detail •Problem-Solving •Team Collaboration •Microsoft Office Suite •G-Suite •ChatGPT | Perplexity | GenAI •Slack •Macbook •HR Coordinating •Expense Reporting (Concur) •Quickbooks Online (Quickbooks Payroll) •ADP RUN/Workforce NOW •Data Analysis & Reporting •Quality Assurance & Process Optimization •Machine Learning Data Labeling •Creative Writing & Content Development •ATS Management (Rippling, Workday, Greenhouse, JazzHR) *References provided upon request*