Phedi Vaccine A. Enayo

PHEDI VACCINE ENAYO Cavite, Philippines 4103 (-- SUMMARY Upbeat individual with engaging communication style. Demonstrates confident phone manner and adaptation to new systems. Keen to grow and learn in dynamic team environment. EXPERIENCE SUPPORT/SPECIALIST AGENT, 11/2022 - Current Royal Caribbean Group, Metro Manila • Handled all follow-ups and complaints with superb customer service skills • Handled all special customer requests relating to pre- and post-cruise services • Built rapport with customers through courteous and professional communications • Assisted customers with product-related questions, feedback and complaints • Addressed customer service enquires quickly and accurately • Assisted in fulfilment of customer orders placed by telephone • Maximized customer satisfaction by resolving service issues promptly • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals. CALL CENTER AGENT/TEAM LEADER, 06/2019 - 10/2022 Straive, Parañaque • Handled and quickly resolved customer issues regarding product sales and customer service problems. • Maintained detailed product knowledge to competently and expertly advise customers. • Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions. • Followed up customer calls with further information or instructions when necessary. • Tracked employee productivity, performance and task completion to meet quality standards. • Worked effectively as part of wider team and with minimal supervision, consistently exceeding targets. • Led new staff onboarding and training, enhancing product knowledge and setting best practices. • Ensured teams stayed on track to achieving or exceeding KPIs by analyzing reports and monitoring operations. • Contributed to development and implementation of improved policies, regulations and procedures. PERSONAL ASSISTANT, 08/2017 - 02/2019 Joe Ryan, General Santos City • Organised personal and professional calendars, including reminders and updates for upcoming meetings and events. • Generated reports using Microsoft Excel spreadsheets. • Established strong professional relationships with personnel at multiple levels whilst remaining flexible to take initiative and meet tight deadlines. • Generated high-quality reports, documents and presentations. VIRTUAL ASSITANT, 10/2017 - 06/2018 Squirm Firm, General Santos City • Helped less experienced staff manage daily assignments. • Managed information on company databases for different organisational activities to track history and safeguard accurate information. • Provided day-to-day administrative support, improving overall business efficiency. CALL CENTER AGENT, 01/2016 - 08/2017 Six Eleven Global Teleservices, General Santos City • Made high volume of sales calls per day exceeding company outbound call targets. • Support with outbound calls to customers about specific sales and marketing promotional campaigns. • Followed up customer calls with further information or instructions when necessary. • Increased customer satisfaction by offering friendly, helpful and informative customer service. SKILLS • Exceptional verbal and written communication • Data Administration • Recordkeeping and Management • Scheduling and Calendar Management CERTIFICATIONS • Lean Six Sigma Training - Yellow Belt • Social Media Marketing/Management • Customer Relations and Communications • Office Administration • Administrative Support