Phebian Daramola

 Phebian Daramola       Summary  Phebian is a multilingual professional with a background in Philosophy, known for her optimism, diligence, and commitment to adding value. She has a strong interest in Administration, Customer Service, Hospitality, and Human Resource Management, with demonstrated proficiency in office operations, client satisfaction, scheduling, and people and event management. A proactive team player driven by excellence, Phebian seeks an opportunity within a dynamic organization where she can leverage her skills and expertise. She is eager to contribute to organizational growth by aligning with its structure and policies while enhancing her professional development. Her goal is to drive positive impact within her workplace, community, and the global society at large.       Experience    CUSTOMER SERVICE REPRESENTATIVE, 01/2021 - Current D.LIGHT SOLARS Assisted customers with price checks, lifting heavy items and addressing other inquiries Used approved scripts to de-escalate angry customers during telephone interactions Took special orders in person and over telephone, generating additional revenue every month Gathered customer feedback through surveys and used the data to improve customer service Informed customers about billing procedures, processed payments, and provided payment option setup assistance Performs regular troubleshooting and creation of incident tickets for service degradation Responsible for efficient products cross-selling and promotion of the company's services Effective sorting out of deficiencies and discrepancies while assisting customers' enquiries via the existing company's standard and procedure Provision of market initiatives and maximization of business performance ideas geared towards reaching customer and company's goals Carry out documentation and escalation of pending/unresolved issues to necessary units for prompt response and resolution   Equipment Hall Limited, 04/2023 - 11/2024 Limited - Lagos, Nigeria Managed time effectively to ensure tasks were completed on schedule and deadlines were met. Conducted system analysis and testing to identify and resolve technical issues or inefficiencies. Assisted with customer requests and answered questions to improve satisfaction. Completed day-to-day duties accurately and efficiently. Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Achieved cost-savings by developing functional solutions to problems.   Administrative Officer, 02/2023 - 04/2024 Equipment Hall Limited Company Overview: Lagos, Nigeria Provided assistance with special projects as assigned by management team members Developed and implemented administrative procedures to improve operational efficiency Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements Performed accounting or financial analysis Automated office operations, managing internal communications, correspondence, record tracking and data analysis Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations Lagos, Nigeria   D.light Solar, 03/2021 - 03/2023 Solar - Lagos, Nigeria Calculated target ranges and noted real-time propagation changes. Reported any malfunctions or discrepancies observed during operation of the system to supervisors immediately. Produced and maintained accurate design documentation. Created detailed reports summarizing results from missions conducted using sonar technology. Verified accuracy of sonar readings through comparison with other instruments onboard vessels. Used sonographic data to recommend course and speed changes and evasive maneuvers. Coordinated with vendors regarding procurement of replacement parts needed for repairs.   EVENT COORDINATOR/MANAGER, 01/2019 - 01/2020 LUSHAWL EVENTS Effectively coordinated and managed every event in respect to activities ranging from record-keeping, appointments scheduling, handling billing and payment processing Timely and consistently resolved customers' complaints and provided long-lasting solutions Created awareness via social media marketing, promoted the brand and monitored customers' interaction flow Managed on-site event staff and volunteers, providing training and supervision to ensure high levels of service Provided on-site support during the day of the event including problem solving if necessary Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs Chose facilities, inspected spaces and planned set up and execution to exceed client expectation Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere   HEAD TEACHER – ENGLISH DEPARTMENT, 01/2018 - 01/2019 OYO STATE COMPREHENSIVE MODEL COLLEGE Facilitated the development of effective curriculum plans that meet the needs of individual students Distributed quarterly progress assessments and milestone reports to each parent Established positive relationships with local businesses in order to secure funding for various school projects and initiatives Tested students' comprehension of subject matter through quizzes, tests and projects Reviewed student records on a regular basis in order to identify areas where additional support may be required Responsible for effective communication of lesson plan of subject matter to students with simplicity, and creatively utilized available instructional materials Ensured sustainable adherence of academic and non-academic activities of the curriculum in compliance with regulatory policies and standards Evaluated and revised lesson plans and content to facilitate moderate classroom discussions and student-centered learning Regularly monitored attendance of students via an up-to-date student register       Education and Training    Bachelor of Arts, Philosophy, 01/2017 Olabisi Onabanjo University - Ago-Iwoye, Ogun State, Nigeria   Secondary School Leaving Certificate, 01/2012 Jewel Model Secondary School - Kubwa, Abuja, Nigeria       Certifications  Diploma in Business Administration, Allison Course, 01/2023 Leadership Skills and Team Management, Allison Course, 01/2023 Human Resources Management, UK Human Resources Institute (HRCI), 01/2018 Certificate of National Service, National Youth Service Corps, 01/2018 Virtual Assistant African Leadership Institute (ALX Africa)       Extracurricular Activities  Networking Tourism Researching Event Planning       Languages  English, C1       Awards Recognitions  Most punctual staff of the year, D.Light Solars, 01/2022 Customer Service Representative of the month (3 months consecutively), D.Light Solars, 01/2021       Languages  English : C1 Advanced : French : A1 Beginner : Hausa : C1 Advanced :       Contact  Phone :- Phone :- Email :-     Skills  Account updating Complaint resolution Scheduling Service upselling System implementation Member account management Document control Microsoft Office Suite Shipping and receiving Professional telephone demeanor Stress management Multitasking and organization Social Media Applications Polyglotism Event Planning Good Team Player Strategic Decision Making Creative Problem-Solving skill Effective Time Management Effective Communication Organizational Skill