Phebe Tarelayefa Jenakumo

PHEBE TARELAYEFA JENAKUMO Yenagoa, Bayelsa State, Nigeria - --General Virtual Assistant|| Appointment setting PROFESSIONAL SUMMARY Versatile, detail-oriented Virtual Assistant and Appointment Setting professional with about 5 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and effective communication. RELEVANT SKILLS Virtual Assistance/Administrative Duties ● Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, Zoho, HubSpot, Zendesk, monday.com, Google Suite, etc. ● Communicates innovative approaches and innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. ● Ensures office equipment run smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies. ● Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. ● Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. ● Good knowledge of report writing, research, and recommending efficient and industry-related findings. ● Performs other administrative duties, data management, and support to enhance the smooth running of the office. Customer Service ● Effectively managed contract, achieving customer's expectations and 40% ● Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60% engagement ● Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. ● Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. ● Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. SALES & MARKETING ● Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue. ● Strong knowledge of various email marketing tools: birdsend, Sendinblue, Mailchimp, Keap, etc. ● Reach out to leads, increase and build a pipeline of prospective customers and manage interface. ● Upsell customers through the recommendation of products that meet their specific needs RESEARCH ● Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. WRITING ● Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. Business Growth ● Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. ● Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management ● Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication ● Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. WORK HISTORY June 2023 to General Virtual Assistant Current Dany Real Estate 02/2022 to Current General Virtual Assistant Danny Real Estate April 2022 to Executive Assistant May 2022 Arescom Enterprises Jun 2021 to Nov 2022 Sales Development Representative Peggy Real Estate Agency May 2020 to Customer Service Feb 2021 Rescue Agency Jan 2019 to April 2020 Telemarketing Jelle Homes Agency 04/2019 to 12/2021 General Virtual Assistant Pengy Real Estate Agency Feb 2018 to Mar 2019 Virtual Assistant Jadore Real Estate Agency EDUCATION Bachelor of Science: Political Science Niger Delta University, Amassoma - Bayelsa State, Nigeria. Master of Science: international Relations Niger Delta University, Amassoma - Bayelsa State, Nigeria. TRAINING AND CERTIFICATIONS Alison ● Customer support Udemy ● Cold Calling Guide: Master Selling on the Phone. ● Mastering Sales Prospecting: Unlock lucrative opportunities. ● 10x Your Social Skills & Connect With People. ● AI Essentials: Introduction to Artificial Intelligence ● Consumer behavior, Consumer Intention & Consumer Attitude ● Google Calendar : Virtual Assistant ● Virtual Teams, Hybrid Teams, Online Search & Online Presence ● Facebook marketing and Facebook ads course ● A Mini-Course on Time Management Other Training ● Digital Witch IT support. AWARDS & RECOGNITIONS ● Award Recipient, National Youth Service Corps(NYSC) Member, Bayelsa State, 2018 (Achieved measurable Excellence, 2018 (Achieved measurable youth empowerment and inclusiveness.