Phebe Eyo

OLUWADAMILOLA EYO CUSTOMER SERVICE EXECUTIVE Ilorin -- Experience Customer Care Executive Personal details Nov 2020 - Nov 2021 Save well, Livewell, Lagos OLUWADAMILOLA EYO Effectively handled the accounts of 250 customers with 95% customer satisfaction. Successfully resolved 93% of customers complaints and concerns with empathy, compassion and going the extra mile. Contributed to the reactivation of 40% of invalid accounts. Exceeded new account opening targets by 10%. Updated customer accounts and resolved customer issues with a high customer satisfaction rate. Timely response to customers inquiries via email and social media platforms. Customer/Sales Representative Name Jan 2016 - Sep 2020 Email address-Phone number- Address Ilorin, Kwara state 240101 Ilorin Gender Female Channels LTD, Illorin Created and maintained a sales pipeline. Identified up to 20 new leads quarterly. Developed and maintained regular business relations with 35+ clients. Made sure that customers received excellent sales and operational customer service. Scored 90% in a customer satisfaction survey usually done quarterly. Documented inventory, provided inputes for purchases, receiving, and inspecting goods. Assisted customers in resolving issues of refunds/exchange of goods due to manufacturing defects. Career objective Highly motivated Customer Service Representative with 5 years of experience resolving customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Established and maintained relationships with 25+ key clients. Skills Strong communication and interpersonal skills Problem solving Multi-tasking Organised Empathetic and Proffessional Microsoft Excel Building customer Loyalty Education Geography And Planning Science Ekiti State University, Ado ekiti Oct 2018 - Present Account management Bachelor of Science Degree in-waiting Active listening skills Languages English Certificates De-Escalating Conversations for Customer Service Nov 2021 Building Rapport with Customers Nov 2021 Serving Customers Using Social Media Nov 2021 Customer Service: Problem Solving and Troubleshooting Nov 2021 Customer Service Foundations Dec 2021