Petya Karova

Address: 7133 Bay Drive Miami Beach, 33141 Phone:- E-mail:- Petya Karova Energetic adaptable Assistant manager with 6 years experience in all aspects of hotel and operations management within the hospitality industry. Exceptional interpersonal skills combined with proven ability to deliver sales growth and successfully implementing challenging projects. Outstanding leader with distinguished team-building skills and excellent conflict resolution abilities as well as a strong work ethic and great sense of humor. Education Bachelor Degree in special Education speech Therapy From Paisii Hilendarsky, Plovdiv, Bulgaria 2014 Languages: Bulgarian (Mother Tongue) English(Fluent) Core Qualifications: • • • • • • Leadership Multitasking Committed team player Ability to work under pressure Fast learner Highly energetic • • • • • Initiative Proactive Organization skills Problem solving abilities Prioritizing Professional Work History: Server at The Palms Hotel and Spa, Miami 2019-Current -Ensuring that the breakfast buffet always remains well-stocked. -Maintaining the breakfast dining area -Receiving and preparing beverage orders and delivering to the guests. -Self handling and resolving any issues with the restaurant POS system. -Resolving customers' queries and complaints. -Maintaining storage and breakfast supply inventories. -Overseeing maintenance issues related to the food and beverage department -Developed exceptional guest service skills Lead server at Meraki Greek Bistro, Miami 2019 -Coordinated with catering staff on groups and parties. -Maintained quality control of dining and bar areas -Trained new bussers and food runners Address: 7133 Bay Drive Miami Beach, 33141 Phone:- E-mail:-- Held responsibility of handling/serving all food and beverage items - Experience providing excellent customer service in a fast-paced environment. Assistant Bar Manager at Rosenella, Miami 2018 - Monitor and conduct weekly liquor inventory and purchase all beer, liquor and wine orders - Managed all day to day operations for the bar as I Worked varied shift schedule including lunch and dinner shifts, opening and closing the restaurant several times a week. - Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives -Minimized loss and misuse of equipment through proper restaurant supervision and staff training - Ensured that bar clients get quality service, which added to the image and market reputation of the Italian restaurant which was in Miami for 24 years! - Maintained profitable food, liquor and labor costs. Fine Dining Server at Forte Dei Marmi, Miami 2018 - Provided wine presentations and recommendations to clientele - Maintained detailed knowledge of menu items and ingredients to drive sales - Regularly achieved highest per-night sales averages - Utilized a personal system to organize customers' orders and provide excellent service - Acquired loyal customers and received outstanding reviews by fulfilling guest needs and requests - Maintained clean and sanitary work areas and tables. - Ensured an enjoyable and elegant experience for customers during both lunches and dinners. - Preparing the place for large parties and special events and checking the guest list and their preferences prior coming and making sure to meet the guest expectation. Assistant Manager at Rosenella Italian Restuarant 2018 - Managed the front of house team up to 4 people per shift - Responsible for customer satisfaction. Resolved hospitality issues as they occurred. - Monitored and evaluated employee work performance and followed up on areas needing improvement. - Ensure food safety and quality of food as well as customer satisfaction - Helped in managing invoices & receipts for all stock; conducted the financial report at the end of each day - Resolved problems faced by floor staff members and the customers. - Took responsibility for all administrative aspects of the operations - Reported to Chef and Restaurant Manager any issues regarding food quality and service levels. - Took Florida Responsible Vendor Training on regular basis. Supervisor at Voodoo, Miami- - Coordinated with catering staff on groups and parties upwards of 20 persons - Maintained quality control of dining and bar areas - Successfully performed as Manager On Duty for most weekday shifts, and managed the schedule for servers and bussers for a staff of 15. - Handled all routine customer problems, ensuring all concerns were corrected and customers left satisfied. - Expedited and inspected food items prior to serving customers to ensure quality maintenance - Held responsibility of handling/serving all food and beverage items as per the policies of the state - Awarded Employee of the Month highest sales Address: 7133 Bay Drive Miami Beach, 33141 Phone:- E-mail:- Captain servers assistant at Byblos,Miami- - Trained new bussers and food runners on managing the floor and produced excellent bussers who were strategically placed on busy days in order to effectively handle the rush. - Respectfully interacted with customers and proficiently responded to their wants and needs immediately. - Assisted waiters in the delivery of food in a timely manner. - Ensured the availability and quality of all dishes, glassware and cutlery. - Reporting to higher management on daily basis on the performance of my team. Server at Prospectors Pizzeria and Alehouse, Alaska 2015 - Responsible for serving guests in a timely fashion - Helped in maintaining condiment bar tidy and fully stocked - Bussed tables and ensured overall cleanliness and sanitation of the dining room - Greeting guests and educating them about the menu and daily specials. Supervisor housekeeper Denali Princess Wilderness Lodge, Alaska 2015 - Train housekeepers on cleaning and maintenance tasks - Oversee staff on a daily basis - Check rooms and common areas, including stairways and lounge areas, for cleanliness - Schedule shifts and arrange for replacements in cases of absence - Establish and educate staff on cleanliness, tidiness, hygiene standards and safety Prep cook at Cabin Nite Music theater, Aramark, Denali National Park, Alaska 2014 -Cook and prep foods in timely and safe productive manner -Cook foods for specific diets to fit the standards of customers -Cleaning duties such as washing dishes and intense kitchen cleaning Busser at Base Camp Bar and Grill, Holland America Princess, Denali National Park, Alaska 2014 -Table preparation -Delivering some food and drinks to tables -Cleaning/table busing -Set up silverware -Greet customers