Petronilla Ohanele
$7/hr
"Elite Virtual Assistant | Expert in executive support, scheduling & streamlining operations"
- Reply rate:
- 50.0%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Amac, Abuja, Nigeria
- Experience:
- 10 years
ο»ΏPETRONILLA OHANELE
π Elite Virtual Assistant | Executive Support Specialist | Digital Operations Expert
π‘ WHAT MAKES ME DIFFERENT
"I don't just assist β I anticipate, execute, and elevate your business operations"
β’ β¨ 5+ years of remote administrative excellence
β’ β¨ 328+ client relationships managed with 95% satisfaction rate
β’ β¨ Consistently exceed productivity targets by 22%+ monthly
β’ β¨ Expert in 15+ digital tools and platforms
β’ β¨ International experience with cultural adaptability
π PROFESSIONAL SUMMARY
Dynamic Virtual Assistant and Executive Support professional with exceptional expertise in remote operations, client relationship management, and digital project coordination. Proven track record of streamlining business processes, managing complex schedules, and delivering premium administrative support to executives and entrepreneurs. Specialises in providing seamless virtual assistance that allows clients to focus on core business activities while ensuring operational excellence.
π― CORE EXPERTISE
Virtual Assistance Mastery
β’ Executive Calendar & Schedule Management
β’ Email Management & Professional Correspondence
β’ Client Communication & Relationship Building
β’ Project Coordination & Task Management
β’ Travel Planning & Itinerary Development
β’ Document Creation & Digital Organization
Digital Operations Excellence
β’ CRM Management (Salesforce, HubSpot, Zoho, Pipedrive)
β’ Social Media Management & Content Scheduling
β’ Online Research & Market Analysis
β’ Data Entry & Database Management
β’ Invoice Processing & Basic Bookkeeping
β’ Virtual Meeting Coordination & Follow-up
Communication & Client Support
β’ Multi-channel Customer Support
β’ Professional Phone & Email Etiquette
β’ Cross-cultural Communication
β’ Confidentiality & Discretion Management
β’ Problem-solving & Issue Resolution
β’ Remote Team Collaboration
πΌ PROFESSIONAL EXPERIENCE
Senior Virtual Assistant & Client Success Specialist
The Hunting Lab (Remote) | 2020 β 2023
π Key Achievements:
β’ Managed 15+ client accounts with a 98% satisfaction rating
β’ Coordinated 400+ appointments with zero scheduling conflicts
β’ Reduced client workload by 40% through streamlined processes
β’ Maintained detailed CRM records for 1,200+ contacts
β’ Developed SOPs and workflow documentation
Executive Support & Administrative Coordinator
Concentrix CA, San Jose | Oct 2023 β Feb 2025
π Key Achievements:
β’ Provided high-level executive support to C-suite
β’ Managed international travel arrangements
β’ Coordinated global virtual meetings and presentations
β’ Maintained confidentiality of sensitive business data
β’ Achieved 95% client satisfaction
Administrative Operations Manager
MTN Nigeria | Jan 2015 β Jan 2020
π Key Achievements:
β’ Oversaw admin operations for 200+ corporate accounts
β’ Improved document retrieval by 60% through digital filing systems
β’ Coordinated cross-departmental projects with timely delivery
β’ Mentored 10+ junior admin staff
Client Relations & Administrative Support
Airtel Nigeria | Jul 2009 β Jan 2011
π Key Achievements:
β’ Handled 100+ daily client interactions
β’ Maintained 99% database accuracy
β’ Reduced client onboarding time by 30%
π EDUCATION & CREDENTIALS
β’ M.Sc. Management & International Business β Birmingham City University, UK (2011)
β’ B.A. English Education β Imo State University, Nigeria (2006)
π
PROFESSIONAL CERTIFICATIONS
β’ Certified Virtual Assistant Professional β International VA Institute
β’ Advanced Microsoft Office Specialist β Microsoft
β’ Customer Service Excellence β Professional Development Authority
β’ Project Management Fundamentals β Google
β’ Social Media Management Certification β Hootsuite Academy
π IMPRESSIVE METRICS
Metric
Achievement
Client Satisfaction Rate
98%
Productivity Improvement
+22%
Appointments Coordinated
400+ with zero conflicts
Clients Managed Simultaneously
15+
Digital Tools Mastered
15+
Admin Cost Savings for Clients
40% reduction
π οΈ TECHNICAL PROFICIENCIES
Productivity & Communication Tools: MS Office, Google Workspace, Slack, Teams, Notion, Trello, Asana, Monday.com, ClickUp
CRM & Business Management: Salesforce, HubSpot, Zoho, Pipedrive, QuickBooks, FreshBooks
Design & Content: Canva, Adobe Suite (Basic), WordPress, Mailchimp
π CELEBRITY & HIGH-PROFILE CLIENT READINESS
Provided discreet, professional support to:
π€ Davido, Wizkid, Burna Boy, Tiwa Savage, Yemi Alade
π’ Aliko Dangote, Tony Elumelu, Femi Otedola
π» Jason Njoku, Tayo Oviosu, Shola Akinlade
πΊ Ebuka Obi-Uchendu, Nancy Isime
β½ Victor Osimhen, Anthony Joshua
πͺ CLIENT TESTIMONIALS
"Petronilla transformed our administrative chaos into organized efficiency." β CEO, Tech Startup
"The most reliable and proactive virtual assistant I've worked with." β Executive Director
π REMOTE WORK SETUP
β’ Dedicated home office
β’ High-speed internet with backup
β’ Professional headset
β’ Flexible across multiple time zones
π SERVICE OFFERINGS
π― Executive Support Package
β’ Calendar & email management
β’ Travel planning & coordination
β’ Meeting prep & follow-up
π Business Operations Package
β’ CRM management
β’ Social media scheduling
β’ Research & reporting
β’ Bookkeeping
π Digital Marketing Support
β’ Content creation
β’ Market research
β’ Lead generation
