CONTACT
Petra Omadivi
Professional Summary
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Proficient organizer with excellent written and verbal communication skills. I desire to grow in
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leadership and knowledge and work with a team of skilled and dedicated professionals to develop
world-class solutions to real-life challenges. I possess a skill-set that has helped me excel in
Dumez, Niger State.
administrative/Customer service roles.
www.linkedin.com/in/petra-omadivi
Education
https://www.notion.so/Hi-I-m-Petraf7c98cf9973c43bda05e3754fbe1e546?pvs=4
University of Jos
M.sc Applied Physics
2020
University of Jos
B.sc Physics
2012
Work History
SKILLS
Soft skills
Organization
Communication
Time management
Project Management
Problem Solving
Multi-Tasking
Tech-Savvy
Analytical and Critical thinking
Innovative
Detail Oriented
Collaborative
Data Entry
Self-Motivated
Computer skills
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
MICROSOFT EXCEL
Corel Draw
Google Workspace
TOOLS
Slack
Zoom
Skype
Loom
Calendly
Google Calendar
Salesforce
01/2024 – 12/2024
Customer Care Representative
Senior Citizens LLC (Remote) – USA
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Answering customer questions about the company, products, and services.
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Resolving customer complaints.
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Calling potential customers and explaining the benefits of services provided.
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Asking relevant question to ensure customers are qualified for benefits provided by
the company.
Customer Experience Manager/Sales Executive
Excellent Square (Real Estate) – Abuja Nigeria
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09/2021 – 12/2023
Support the marketing and sales team, generate leads, negotiate deals, develop sales
strategies and close sales deals.
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Allocating plot numbers and allocation letters to new clients; Ensure customer
relationships are built and maintained.
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Support the Media team in running social media Ads to reach new clients.
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Process clients’ requests and complaints via CRM application and provide timely
feedback via emails and phone calls.
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Review email samples for monthly email campaigns and coordinate email
dissemination after approval.
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Resolving customer concerns: Ensure clients’ cases are logged in and documented and
have positive feedback at the point of closure.
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Qualifying leads, scheduling appointments, follow up.
Telemarketer
02/2021 – 08/2021
Ecore Services (Remote) – USA
● Calling potential customers and explaining the benefits of services provided.
● Asking relevant question to ensure customers are qualified for benefits provided.
● Tracking customer contact list and obtaining payment information.
11/2019 – 01/2021
Customer Care Representative
Outsource Global – Abuja Nigeria
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Calling Doctors/ Hospitals in the US to follow up on requests sent to them on patients’ behalf.
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Ensure proper follow-up on requests so patients’ medical records are released.
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Leave detailed notes on Salesforce about the calls made and make sure relevant information is updated.
01/2015 – 09/2019
Personal Assistant/ Customer Care Officer
Tender Years School - Abuja Nigeria
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Typing memos, minutes, filing and storage of documents, and correspondents
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Receiving correspondents and visitors for the Director
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Answering all calls about complaints and inquiries about services provided
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Maintaining a cordial relationship between the customers and the organization
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Setting Appointments, checking and replying to emails on the Director’s behalf
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Organize meetings, travels, and accommodations.
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Develop and enrich professional skills and knowledge by attending seminars, conferences etc.
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Research and organize data, maintain and manage contacts, manage calendars and office logistics.
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Plan, organize, and execute office activities and meetings
Class Teacher
07/2012 – 06/2013
Our Lady’s Group of Schools (NYSC) – Niger, Nigeria
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Creating positive and inclusive environment for the students.
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Developing and delivering curriculum.
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Assessing students’ progress.
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Providing support and guidance to students.
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Planning and preparing lessons.
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Encouraged students’ participation.
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Researching new teaching materials and methods.
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Providing learners with one-on-one support.
Personal Assistant/ Customer Care Officer
ICT Division, University of Jos, Plateau, Nigeria
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Receiving correspondents and visitors for the Director
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Answering all calls about complaints and inquiries about services provided
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Organizing and filling of all files and taking minutes of business meetings
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Maintaining a cordial relationship between customers and the organization
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Setting up and maintaining various files, records, and registers
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Responsible for filing and storage of documents
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Responsible for keeping inventory of faulty computers and diagnosis report
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Assisted in the troubleshooting and repairs of faulty computers.
01/2011- 04/2012
