Peterson Wachira Wambugu

CURRICULUM VITAE PERSONAL PROFILE Name : Peterson Wambugu Phone number : - Email :- CAREER PROFILE I am a highly self-motivated individual with excellent interpersonal and communication skills. I have a proven track record of successfully solving problems and providing exceptional customer support. I am result-oriented and thrive in fast-paced environments that require adaptability and quick thinking. I am passionate about delivering outstanding service and a natural ability to build strong relationships with clients and colleagues. I am committed to achieving goals and exceeding expectations EDUCATION PROFILE - -. - Mount Kenya University - Nyahururu High School - Bachelor of finance in Economics and Finance - Kenya certificate of secondary education. WORK EXPERIENCE Customer support officer -Watu Africa -From 2021 to 2023 Duties and responsibilities         Attracting Clients to our Asset Finance products as well as maintaining the service standards in serving our existing customers and expanding customer base. Resolving customer issues- This may involve investigating the issue, working with other departments in the company, or escalating the issue to a higher level if necessary. Setting appointments with qualified leads Data entry and maintain customer database Cold calling and cold texting –I made calls to client and follow up activities using Customer Relationship Management systems (CRM) Providing customer support-By providing guidance on how to access our product, providing advice on best practices. Providing feedback to the company about customer concerns, trends, and opportunities for improvement Responding to customer inquiries via phone, email, chat, or social media about the company's products or services Lead generation officer at Cyber Tech solutions – From 2020 – 2021 Duties and responsibilities       Conduct research and gather information on potential clients Cold call and cold emailing potential clients to introduce our services and products Setting appointments with qualified leads with google calender Data entry and maintain customer database Assembling and dissembling computers and printers Basic Graphic and Designing tasks- Posters designing , business cards, Certificates , Skills Enumerator at Kenya National Bureau of Statistics (contract) -May- Duties and responsibilities      Conducting surveys - Collect data from individuals or businesses by conducting interviews. Recording data- Accurately record data and organize it for easy accessible for analysis using word ,Google sheets Maintaining confidentiality- Made sure the data was not shared with unauthorized parties. Meeting targets-Made sure I covered my allocated area without fail meet these targets while ensuring that the data they collect is of high quality. Reporting to supervisors-Provide updates on the progress, discuss any issues or challenges SKILLS       Strong communication and interpersonal skills Persistent and resilient Ability to build great relationship with clients Excellent time management and organizational skills Proficiency in using CRM software and project management tools Hardworking and result oriented REFEREES To be provided upon request