Peterson Capegsan

I would like to put into practice my skills in Medical Billing, Customer support and also fully utilize my office experience, technical training, strong work ethic, and dedication.

I also have broad knowledge and experience in computer software and hardware. My background as a Billing specialist for both Medical and Dental Billing and college education made me proficient enough in MS Word, Excel, and office essential tools. I have advanced written & verbal English skills that will be able to communicate concerns effectively to Customer, Patients and Insurance companies as I encounter countless tasks in my work on a daily basis.

Listed below are some of the summaries of duties that I have on my experience:

• Responsible for collecting, posting and managing account payments. 
• Responsible for submitting primary, secondary and tertiary claims to various insurance companies either electronically or by paper.
• Responsible for checking & acquiring the eligibility & authorization of the patient to the insurance.
• Responsible for identifying the primary, secondary & tertiary insurance of the patient.
• Responsible for following up with the insurance companies in relates to Aging Report: payments, recoupments & denied claims.
• Responsible for resolving denied claims and correcting them if possible in a timely manner.
• Identifies and resolves questions from patients, clerical staff and insurance companies.
• Maintains the strictest confidentiality; adheres to all HIPAA guidelines/regulations.

Specialties Handled:

• Pain Management
• Otolaryngology
• Pediatrics

Software Used:

• WRS Health
• eClinicalWorks

I also do have experience in E-commerce as Customer Support. The platform that I was able to use is Helpscout, Oberlo & Aliexpress.