Peter
Ugbaka
Knowledgeable and dedicated customer service professional with
extensive experience in product and service industry. Solid team player
with outgoing, positive demeanor and proven skills in establishing
rapport with clients. Motivated to maintain customer satisfaction and
contribute to company success. Specialize in quality, speed and
process optimization. Articulate, energetic and results-oriented with
exemplary passion for developing relationships, cultivating partnerships
Contact
and growing businesses.
Address
No 16, Adamson Close,
Work History
Ketu, Lagos.
2022-11Till date
Phone-
Digital Sales Ambassador
Fast Credit Limited, Motor Way Building, Ikeja, Lagos.
E-mail-
Skills
Complaint resolution
Good
-
CRM
Administrative support
Good
Creative problem solving
Very Good
Good listening skills
Very Good
demeanor
Very Good
Loan Recovery Officer
Blumenthal Finance Limited, Lagos.
Using knowledge and initiative to reach amicable
solutions to settling debts on behalf of clients, taking
into account circumstances of the case
Contact debtors by telephone, letter, email or fax, to
agree debt recovery plans and follow up as
appropriate
Negotiating with clients on arrangements regarding
payments and making recommendations to
management to ensure Departmental guidelines in
relation to installment agreements and the processing
of monies received are adhered to
Minimising customer response times by issuing reminder
notices and customer statements and monitoring
collection of debts in a timely manner
Very Good
Professional telephone
Act as intermediaries, connecting customers with
the bank’s offerings, including loans, and other
financial products.
Responsible for marketing, acquiring, and
onboarding new customers by explaining the bank’s
products, verifying customer information, and
collecting necessary documentation.
Aid in the loan origination process, from application
submission to disbursement.
2018-05 -
Customer Service Representative
2020-02
Outcess Solution Nigeria Limited , No 75,Opebi Road,
Lagos
1. Preserved revenue streams by utilizing strong
communication and negotiation skills, offering
refunds as last resort to maintain customer
satisfaction.
2. Offered advice and assistance to customers,
paying attention to special needs or wants.
3. Responded to customer requests for products,
services and company information.
4. Entered customer interaction details in customer
relation manager (CRM) to track requests,
document problems and record solutions offered.
2017-09 -
Front Desk Receptionist
2018-04
H21, Accommodation And Lounge , Lekki, Lagos
Maintained files and records by implementing
effective filing systems that boosted efficiency
andorganization.
Welcomed each new arrival pleasantly
andconfirmed reservations and
identification.
Reported facility and room maintenance
problemsto appropriate personnel for immediate
English
remediation.
Very Good
Yoruba
Average
2014-01 -
Maintenance Worker
2015-01
Larfarge Cement Company , Calabar, Cross River State
Prepared and presented detailed reports to upper
management in addition to keeping detailed
records of equipment, work orders and system
upgrades.
Assessed operating conditions and adjusted settings
to maximize performance and equipment longevity.
Removed trash and recyclables at end of each shift
and disposed of items in proper receptacle
.
2007-01 -
Office Assistant
2008-01
World Health Organization (WHO), Osborne , Lagos
Delivered clerical support by efficiently handling
wide range of routine and special requirements.
Executed record filing system to improve document
organization and management.
Arranged rapid office equipment repair and
maintenance with vendors.
Education-
B.sc: Business Administration And
Management
University Of Calabar - Cross River State
-
West Africa Senior School Certificate (SSCE)
Ireti Grammar School - Ikoyi, Lagos
First Leaving School Certificate (FLSC)
Police Children School - Obalende, Lagos
Interests
Music
Reading
Swimming
