Peter Talatu Patience

Are you tired of losing customers due to slow response times, poor communication, or inconsistent service?

HI, I'm Peter Talatu Patience. I help business owners, SaaS startups, eCommerce brands, and service-based companies deliver exceptional customer experiences that reduce churn, increase satisfaction, and build lasting customer relationships.

With over 3 years of experience in Customer Service Representative and administrative roles across hospitality, construction, and tech, I know how to:

• Handle high volumes of tickets and inquiries with empathy, patience, and professionalism
• Use tools like HubSpot, Zendesk, Freshdesk, LiveChat, Trello, Monday.com, and Google Workspace
• Solve problems via live chat, Email support, Phone support, and social media support quickly and accurately, ensuring every customer feels heard and valued
• Maintain a calm and clear communication style, even in high-pressure situations
• Turn negative experiences into positive outcomes through proactive resolution

💡 What I Bring to the Table:

✅ Multi-channel support: Email, live chat, phone, and ticketing systems

✅ CRM & Helpdesk mastery: HubSpot, Zendesk, Freshdesk

✅ Appointment scheduling & calendar management

✅ Admin support: Data entry, file management, and back-office tasks

✅ Positive attitude, growth mindset & reliable internet connection

🧩 Let’s Solve Your Pain Points:

🚫 Long response times? I guarantee fast, friendly communication

🚫 Losing customers to poor follow-up? I nurture relationships beyond the first contact

🚫 Lack of systems? I work with tools that bring structure and clarity to your support process.