Peter Sadler

Customer Experience Operations & Strategy Leader with over 13 years of progressive success transforming

contact center performance, optimizing support systems, and scaling CX frameworks across BPO, SaaS,

government, and retail environments. Adept at leveraging insights, automating workflows, implementing

data-driven strategies, and managing cross-functional collaboration to drive measurable gains in CSAT, NPS,

SLA compliance, and operational efficiency. Proven ability to execute CX strategies aligned with business

goals, reduce cost-to-serve, and improve customer sentiment.