Peter Oneele Daling

PETER ONEELE DALING- - Blk 36 Lot 24 Ph2 Dasma 1 Golden City, Salawag, Dasmariñas, Cavite ABOUT ME An enthusiastic and detail oriented junior process executive with experience in managing and optimizing business processes, ensuring efficient operations identifying areas for improvement, and implementing process changes into enhanced productivity and quality. With a skill of tracking record of being organized and skilled at time management, leveraging these skills to our operations. 30 WPM typist, highly proficient with Google Suite. EMPLOYMENT HISTORY Process Executive Genpact | Nov 2024 - April 2025 Identifying and Contacting Debtors. Locate and contact individuals or businesses with outstanding debts to inquire about their payment status. Keep detailed records of all communications, actions taken, and payment arrangements made with debtors on Google Suite. Answer incoming calls from customers and assist them with their queries. Verify customers' identity by following company procedures before discussing any accounts, products, or information. Make outbound calls to customers as needed regarding product renewals, contract renewals, or other types of services they may need. Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy. Process Validator Infosys | Apr 2024 - Jul 2024 Ensure accurate details of partner. Conducting detailed analysis of existing operational processes within an organization to identify inefficiencies, bottlenecks, and areas for improvement. Ensuring the annual enrollment is compliance. Developing and implementing validation protocols and procedures to ensure that processes are consistent, efficient, and compliant with organizational standards and regulatory requirements from the original Google docs files. Responsible for replying to partners inquiries. Ensuring that processes adhere to relevant industry standards, regulations, and best practices, and recommending adjustments as necessary through Gmail. Team Leader Mcdonald's | Mar 2019 - Jul 2021 Responsible for overseeing the daily operations. Assist with inventory management and restocking supplies as needed, this includes inventory levels and ordering supplies. Ensure high standards of customer service are maintained. Provide excellent customer service and address customer concerns or complaints. Ensuring that all safety regulations are adhered to. This includes safety and sanitation guidelines to ensure a safe and healthy workplace and implement and reiterate company policies and procedures to the team at all times. Service Crew Jollibee | Aug 2018 - Feb 2019 Maintain high levels of customer satisfaction. Greet customers, and serve food and beverages with a consistently positive and helpful attitude. INTERNSHIP Electrical Technician Westside City Resort & Casino | Apr 2023 - Jul 2023 Megawolrds' 31-hectare development township located at the rising Entertainment Capital of Asia that caters to the needs and wants of business travelers, leisure-seekers, adventurers, and gogetters as it will be home to upscale residential condominiums, office buildings, hotels, and a lifestyle mall. Was assigned to assist with installation and maintenance of controls and lighting system wirings. EDUCATION Bachelor of Engineering Technology Major in Electrical Engineering Technology TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES - CAVITE Aug 2019 - Aug 2023 Senior Highschool General Academic Strand (GAS) LEGACY OF WISDOM ACADEMY OF DASMARIÑAS Mar 2018 - May 2019 Junior Highschool LAS PIÑAS EAST NATIONAL HIGH SCHOOL EQUITABLE Jun 2013 - Dec 2017 SKILLS & EXPERTISE Technical Skills Google Suite Microsoft Suite Strong understanding of schematic, Soft Skills Problem solving skills Resourceful High adaptability Communication skills ladder and block diagram Collaborative Installation, repair & maintaining Proactive residential electrical sytems Time-management skills Positive attitude CHARACTER REFERENCE To be provided upon request