Peter Nasef Asad

Peter Asad Languages EGYPT English C1 German C1 Arabic Mother Language linkedin.com/in/peter-asad-aa- Summary As a very eager, enthusiastic and determined person with extensive experience in IT and customer service, I am looking for a job in this very field. I speak German and English fluently (C1) and, thanks to the diverse positions I have filled over time as well as my helpful, courteous and solution-oriented personality, I provide a record of outstanding customer satisfaction (CSAT). Experience Senior Technical Support Engineer Microsoft Sep 2023 - Dec 2023 (4 months) I worked on a small Project for 4 months only, I worked as Tech support Engineer for Consumer Microsoft Customers. I used both of the languages English and German specially German since it was in Germany, My Job was to make sure that the problems of Customers are solved when it comes to Operating system troubleshooting, fixing the main and deep issues in the operating system and fixing Microsoft 365 issues. Customer Service Representative Booking.com Jul 2022 - Jul 2023 (1 year 1 month) Customer service with German and English. We are handling Customer quires via Emails, Chat and Calls. Quires like relocation or helping the Customer in the accommodation. Customer Service Representative eDreams ODIGEO Feb 2022 - Jul 2022 (6 months) Customer service with German and English language to call the Airline to help the customer to solve their problems in the Airport and also flight tickets issues like cancellation and modifying. I was scoring C-sat because I was very helpful and competent to find a solution for the Customers, Service Desk Analyst Fujitsu Sep 2021 - Dec 2021 (4 months) After receiving a work permit and visa for Poland I worked there in the technical support section maintaining network stability and solving problems e.g. via Windows Server. I had to leave this position due to the COVID-19pandemic. Customer Service Broadband and Internet adviser Peter Asad - page 1 Vodafone (Dec 2020 - Oct 2021 (11 months Customer Support with English to help the Customers to fix their broadband and internet Issues. I was scoring C-sat and promoters because I was very helpful, friendly and competent to find a solution for .the Customers. I had to leave because I received a Job offer in Poland Guest Relation Different Hotels Oct 2017 - Nov 2019 (2 years 2 months) I worked in different Hotels in Egypt as Guest Relation supervisor and officer , here you will fidn the list of the places and i worked in : 1-Ghazal beach and Ghazala Garden Sharm El-Sheikh 6 months in 2017 2- Corya in Masra Alam 6 months in 2019 and 2023 3-Labranda tower bay Sharm El-Sheikh 6 months in 2019 4- Tropital Sharm El-Sheikh 6 months in 2019 My main duties were to take care of the Guests in everything plus Room checking and room Qualities plus Welcoming the Guests in the check and farewell the Guests in the check out. On the top of that taking care of the social media like booking . com, Holiday check, TripAdvisor another online platforms . for the Guest reviews Guest Relations Officer LABRANDA Hotels & Resorts (Nov 2017 - Mar 2019 (1 year 5 months My Job description was to make sure the Guests are satisfied in addition to some other Tasks like, checking the Rooms Cleanliness, the quality of the place and the food and welcoming the new arrival . Guests. I was handling many types of the nationalities especially the German speaking nationalities Information Technology Support Supervisor MinaMark Hotel (Jun 2015 - Nov 2015 (6 months I was IT specialist who was responsible for fixing and maintaining the stability of the network in the Hotel plus technical support for the employees to fix their PC or their Printers if there is something happened during the work. I worked short time as i was studying and I was working in my Holiday and .when my new semester started I back to study and left the job but I was very successful Education minia university Bachelor's degree, English Language and Literature/Letters 2015 - 2009 Peter Asad - page 2 MY Skills Customer Service Representatives • Post-Sales Support • Support Management • Client Services • Customer Loyalty • Troubleshooting • Customer Relationship Management (CRM) • Customer Service .Operations • Interpersonal Skills • Organization Skills Peter Asad - page 3