Peter Mukuru Wanjiru
Email:- Whatsapp: - LinkedIn: https://www.linkedin.com/in/peter-wanjiru/
Professional Summary
I’m a results-oriented professional with over seven years of expertise serving as a pivotal link between clients and organizations. A highly adept communicator and attentive listener, I specialize in devising creative solutions to diverse challenges. My commitment to delivering exceptional service ensures the preservation of a company's stellar reputation. A motivated team player, I consistently go above and beyond to contribute to team success. Proficient in empathy, complaint resolution, emotional intelligence, and active listening, I bring a comprehensive skill set that includes sales savvy, customer acquisition and retention, and expertise in podcast production/management and digital marketing.
Key Skills
✔ Empathy ✔ Complaint Resolution ✔ Emotional Intelligence ✔ Problem Solving
✔ Attention to Detail ✔ Active Listening ✔ Sales Savvy ✔ Service Focused ✔ Self-starter ✔ Team Player ✔ Customer Acquisition & Retention ✔ Podcast Production/Management ✔ Podcast Guesting Booking ✔ Digital Marketing
Professional Experience
Freelance Podcast Producer/Manager & Guest Booking Agent October 2014 - Present
I have produced more than 32 podcasts in the last 7+ years for clients based in the US, Canada, Australia, and Europe.
Doing end-to-end production and management of podcasts including research, outreach and booking of guests, video and audio editing, show notes writing, publishing episodes on podcast channels and YouTube, extracting social media content, writing and scheduling social media copy to promote episodes.
Getting podcast interviews for professionals and entrepreneurs so they can build more brand awareness and establish themselves as thought leaders in their industries. I’ve booked more than 3,000 podcast interviews. The interviews I’ve booked have led to new clients, paid speaking opportunities, and business partnerships.
I have produced more than 6,200 episodes and served more than 125 clients.
My work has contributed to more than 80 Million podcast downloads, 12 Million YouTube views, and 2.3 Million YouTube subscribers.
Virtual Assistant and Appointment Setter September 2022 - August 2023, Smart Money Mamas with Heidi Palmer
Contacted potential clients via Facebook Messenger, email, and other communication channels to schedule appointments.
Qualified leads by asking questions and determining potential fit for the company's services.
Reactivated old prospects by following up with past leads and gauging interest.
Nurtured relationships with prospective clients to increase the likelihood of a sale.
Generated leads through cold calling and email campaigns.
Scheduled appointments for the sales team, manage calendars, and avoid scheduling conflicts.
Followed up with potential clients to confirm appointments or reschedule as necessary.
Social Media Engagement Strategist and Community Manager February 2023 - April 2023 ReeAnimate, United Kingdom
Developed and executed comprehensive social media engagement strategies to increase online presence and drive business for coach/consultant clients.
Created and curated engaging content to connect with audiences and establish clients as thought leaders in their industry.
Identified and targeted the right audience to attract potential clients through social media channels.
Managed social media accounts and built relationships with followers and potential clients.
Analyzed data and metrics to adjust social media engagement strategies as needed.
Helped clients develop a solid personal brand through social media presence.
Collaborated with clients to align social media engagement strategies with business goals and objectives.
Virtual Assistant Social Media Manager and Admin Support January 2022 - April 2023, Dads Advocates, United Kingdom
Engaged online audiences and responded to inquiries and comments in a timely and knowledgeable manner.
Curated and segmented editorial content to increase engagement and channel growth.
Organized and scheduled appointments and meetings.
Developed and maintained a filing system, both physical and electronic.
Provided information by answering questions and requests via email or CRM. Implemented clerical and administrative duties like data entry, data analysis, report creation, and more.
Prepared memos, emails, invoices, and other documents needed.
Stayed up-to-date with current technologies and trends in social media, design tools, and applications.
Designed and implemented social media strategy to align with business goals.
Communicated with followers, responded to queries promptly, and monitored customer reviews.
Generated, edited, published, and shared engaging content.
Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Social Media Manager August 2021 - June 2022 Adbidtise, Milwaukee, WI
Engaged online audiences by focusing intensely on sales process support and responding to inquiries and comments timely and knowledgeably.
Curated and segmented editorial content to increase engagement and channel growth.
Collaborated with other marketing, sales, and customer service teams to ensure brand consistency.
Stayed up-to-date with current technologies and trends in social media, designed tools, and applications.
Designed and implemented social media strategy to align with business goals.
Communicated with followers, responded to queries promptly, and monitored customer reviews.
Generated, edited, published, and shared engaging content.
Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
LinkedIn Lead Generation Expert/Business Development Associate May 2021 - June 2022 Adbidtise, Milwaukee, WI
Conducted market research to identify potential clients on LinkedIn.
Developed and implemented sales strategies, client service, and retention plans and analyzed sales data to inform or update marketing strategies.
Utilized excellent customer service to schedule and coordinate appointments between the company and prospective leads via phone, text, and email.
Shared valuable content to engage potential clients on LinkedIn.
Helped new clients optimize their LinkedIn profiles to communicate their message to their Ideal Customer Avatar.
Developed and reinforced relationships with clients to nurture relationships on LinkedIn.
Managed clients' LinkedIn messages and engaged with thought leaders and potential clients for their businesses on LinkedIn.
Business Development Representative/Team Leader VA June 2020 - August 2021 Epigoodness, Melbourne, NSW
Coordinated calendars for 12 staff members, overseeing meeting logistics to ensure adequate time to discuss critical business decisions
Oversaw strategies and workflow for a team of 12, leveraging a consistent approach to relationship building, recognition, and communication to generate continuously improving performance.
Designed and delivered weekly interactive training sessions for a team of 12.
Provided the CEO with email and diary management support to improve efficiency.
Utilized a high level of customer care for our clients, which helped the company retain 90% of the existing customers during my tenure.
Provided exceptional customer service to clients who enquired about the company's services on social media.
Created engaging content for the company's social media platforms to attract potential clients.
Ensured data entry accuracy by utilizing Excel to identify and remove discrepancies.
Prepared, proofread, edited, and finalized incoming and outgoing documents and reports.
Confidently handled multiple demands simultaneously while managing priorities to ensure sound decisions.
Transformed customer feedback into actionable insights that drove revenue, increased customer loyalty, and improved the work process.
Sent a large volume of cold pitching emails to potential clients.
Customer Service Sales Manager March 2020 - December 2020 MeBuy Kenya, Nairobi
Answered approximately 50 incoming calls daily, utilizing courteously and professionally to collect information and identify consumer needs.
Delivered exceptional service to 100+ customers per day by offering chat support, phone support, and responding to email inquiries.
Managed and oversaw the upkeep of account data for over 500 clients, regularly utilizing a tracking system to keep data in order.
Swiftly and successfully restored conflict resulting in customer satisfaction 100% of the time.
Informed customers about all the latest sales, marketing campaigns, coupons, and special offers.
Processed around 100+ orders daily and ensured they were picked up and delivered on time.
Increased customer satisfaction by reducing the wait time, which saw the company increase by 68% in sales.
Held weekly meetings with the director to identify techniques to overcome sales obstacles.
Reduced expenses by negotiating contractor prices, terms, and service agreements.
Relationship Manager October 2019 - February 2020 Otfrid Solar, Nairobi
Supported the sales manager with team initiatives, resulting in a 45% increase in new business.
Networked with business leaders and executives to identify clientele within the local community.
Assisted customers with opening accounts, depositing or transferring funds, updating account details, and signing up for new services.
Used effective sales strategies to convince clients to accept proposals, resulting in more than $1,000 in new business in one month.
Worked with the Customer Service and Human resource departments to facilitate communication and deliver personalized customer solutions.
Served as the primary point of contact between all departments and vendors.
Trained all new Customer Service and Sales Department staff and offered continuous advice, mentorship, and guidance to ensure excellent customer relationships and retention.
Managed 100+ high-volume calls, emails, and texts every morning to answer customer questions, identify their main pain points, and address them.
Customer Service Associate and Content Moderator September 2016 - September 2019 Cupid Media, Gold coast, QLD
Answered approximately 200 inquiries on social media day, building brand loyalty by providing exceptional support.
Provided industry-leading customer service by answering 20-30 Live chats per hour, resulting in a 98% customer satisfaction score.
Provided email support to over 200 clients reaching a ticket resolution of over 85% daily.
Memorized over 50 payment methods worldwide to recommend to customers who had payment issues and inquired about alternative payment methods.
Anticipated customer needs and providing high-quality service while upholding brand standards and value to ensure excellent customer service.
Exhibited organizational skills and discretion by handling confidential information such as client passports and Identification cards.
Safeguarded and protected customer information by verifying pertinent details to comply with privacy standards.
Investigated over 5000 accounts per day to identify the root cause of their status, which allowed me to quickly reconcile the overdue case and resolve escalated issues by providing actionable solutions to bring back the current.
Confidently manage the payment system by approving, rejecting suspicious payments, or issuing refunds.
Screened and approved photos and profiles of members joining the platform.
Identified global & local trends and monitored major violators in the online community.
Education
Bachelor's Degree - Communication and Media Studies May 2010 - July 2013 Multimedia University, Nairobi
Diploma - Advanced Diploma in Business Administration September 2006 - September 2010 KCA University, Nairobi
