Peter Kalmar

Peter Kalmar L2 Support Engineer at IBM- Summary Looking for a challenging and innovative job, which helps me to learn and to grow professionally. In long term goals, I want to improve my knowledge and professional skills. Experience L2 Support Engineer at IBM March 2014 - Present Provide Level 2 support and manage Server Based Computing in Windows®, Citrix® and Linux. Perform system administration and management functions for Microsoft Windows Server, Unix, HP-UX, Linux, or Solaris servers. Ensure server availability compliance to Service Level Agreements Promote and maintain server patch management practices Provide metrics for capacity management purposes Support and maintain IT infrastructure Participate in problem solving and troubleshooting Facilitate knowledge sharing by creating and maintaining detailed and comprehensive documentation and diagrams. Maintain expert level of knowledge in area of expertise IT Manager November 2010 - February 2014 (3 years 4 months) Plan, implement and review all IT & Communication related projects in line with business needs and according to all IT guidelines/Directives. Identify improvement opportunities for the business processes related to the IT & Communication Support for all hardware, software and IT & Communication matters for the Headquarters and for all the Bucharest Branch Projects or Sites during all stages. Identify and propose suppliers for IT & Communication equipment’s, devices and accessories. Manage and supervise the functionality of the Mail, Communication, Active Directory and File Server including all other future databases. Planed, implemented and maintain the Intranet website based on business needs. Keep up to appropriate documentation for the IT Department Communicate and collaborate with all internal & external providers for IT & Communication and other support team for solution improvements, ongoing projects status and troubleshoot existing issues. Interface with external vendors and suppliers related to the IT & Communication Page 1 Contract administration for all IT & Communication services for the Headquarters and for all the Bucharest Branch’s Projects or Sites. IT Specialist at Anchor Grup SA March 2008 - October 2010 (2 years 8 months) Managing Windows servers with Active Directory, Exchange 2007, SharePoint Server, Blackberry, ISA Server 2006, FTP, File Server, backup and recovery strategies. Apple laptops and devices - configuration and troubleshoot. Manage the back-end IT applications. Recommend and implements processes for local infrastructure or business process optimizations. Develop/edit web projects/applications for media campaigns Administrative tasks: budget planning, software licensing Interact with external vendors to solve problems and keep up to date with technical advances and orders. Junior System Administrator at GENPACT LLC May 2006 - January 2008 (1 year 9 months) Monitoring server alerts: logs, processes, data replication, hardware break fix problems, troubleshooting network connectivity issues for IT systems. Troubleshooting and escalation to other resolver groups as required. Participate in web application audits and other processes to determine the adequacy of controls and evaluate their effectiveness. Translate and improve business processes/tasks for the hungarian support team Developing/editing business related web projects/applications. IT Help Desk at GENPACT LLC 2006 - 2007 (2 years) Provide IT support/helpdesk via phone, chat and e-mail for our European Clients in Hungarian or English Troubleshooting and configuring MS Office applications, Microsoft Windows operating systems, Internet browsers, Networking, Business Objects, NTFS Permissions, Active Directory, Telecom /ACD, Mobile Devices (3G, Blackberry, PDA), remote connection and specific Web Business Application related queries. Document & add new issues/solutions to Knowledge Management Repository Provide quality service & resolve concerns efficiently & professionally Education Computer Science, Informatics, 2007 - 2010 Learning Solution - Bucharest Certificate, Microsoft Certified Professional, 2007 - 2007 Ministry of Work and Social Security - Baia Mare Certificate, IT Assistant Analyst, 1998 - 1998 Page 2 Peter Kalmar L2 Support Engineer at IBM- Contact Peter on LinkedIn Page 3