Peter Joshua de Guzman

 PETER JOSHUA M. DE GUZMAN San Fernando, Cebu-- Personal Background Gender:Male Birth date:January 27, 1990 Religion:Born Again Christian Educational Background Tertiary:Associate in Computer Technology Major in Animation University of Cebu – Main Campus SY: 2010 - 2013 Skills & Qualifications: Concepts Characters,LOGO’s,Graphics Design,T-shirt Designs & Printing Adobe Photoshop(Average) Highly trainable Adobe illustrator(Average) Highly trainable Tattoo Artist Screen Printing Photography Work Experience Customer Support Agent (Escalations Department) EPERFORMAX CONTACT CENTER (Escalation Support Agent eBay North America) October 2014 – December 2015 Responsibilities: Assist Customers in any of the account related issues Take action on the Customers account as soon as the problem is identified Provide good Customer Service Experience to the Customer Reach beyond expected metrics Multi-Task Provides a 1 Call Resolution in every call Sales Representative Specialist TELEPERFORMANCE IT PARK Experian Credit Bureau April 2016 – September 2016 Responsibilities: Processes Upgrades in Customer’s accounts Monitor Customer’s Account if there are any possible threat Up sells Available products to Customers Provide best recourse in each situation that the customer needs Customer Care Assistant CONDUENT Boost Mobile November 2017 – April 2018 Responsibilities: Processes Upgrades in Customer’s accounts Monitor Customer’s Account if there are any possible threat Give options to Customer for phone upgrade Provide best recourse in each situation that the customer needs Character Reference LORENZ CASTILLO Supervisor Eperformax Contact Center- KHEN KARL SORONIO CEO Static Data Hosting Inc- DELITAH POLINAR Dean of Teacher’s College Talisay City College-