PETER JOHNSON KAMAU
538 - 00625 Nairobi, Kenya • - •-▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁
EDUCATION-
INSTITUTE OF AD
VANCED TE
CHNOLOGY
Nairobi, Kenya
Diploma in Business and Information Technology
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EXPERIENCE
2018-Present CLOUDFA
CTORY KE
NYA
Nairobi, Kenya
Data Specialist and Project Support Officer
● Structured unstructured data to ensure it was accessible and accurate for clients
● Conducted extensive research to ensure project output requirements of speed and
accuracy were met
● Updated accurate and updated information on our worker platform
● Participated in worker engagement initiatives and leadership programs that were
● geared towards building me up as a leader
● Trained my team to adapt to project needs as it was constantly changing its use cases and
filled online project reports
2014 - 2016
WILDFIRE FLOWERS LIMITED
airobi, Kenya
N
Store Administration and Operations(Feb 2014 - Aug 2016)
● Procured farming equipment and fertilizers for staff to use in planting and upkeep of
flower farms
● Raised store requisition and issuance of vouchers and goods received
● Inspected new arrival items and products for any breakage and damage before signing for
them
● Maintained logs, records and reports relating to storage activities for tracking purposes
● Implemented best standards of working area when providing customer services
2013 - 2014
NAIROBI INSTITUTE OF INFORMATION TECHNOLOGY
Nairobi, Kenya
Lead ICT Instructor and Administration(Aug 2013 - Feb 2014)
● Trained students on ICT related courses including ICDL, A+, N+ etc
● Administered online ICT related exams on trained materials
● Managed the overall ICT department and general office administration
● End-user computer support and maintenance for the company
● Implemented best standards of working area when providing customer services
2011 - 2013
OCTOPUS ICT SOLUTION LIMITED
Nairobi, Kenya
Customer Support Engineer(May 2011 - Aug 2013)
● Administered all resources to ensure delivery of product fixes within the timeframe
● Managed all customer issues and if required escalated it to required departments
● Assisted all junior engineers in complex cases and evaluated products for customers
● Performed troubleshoot on all networks and application issues recommending solutions
to ensure better and improved customer satisfaction on services
● Managed all requests from internal and external clients both in person and virtually and
resolved them by providing solutions and effective deployment
● Maintained accurate customer documents and prepared reports for all arising issues and
resolutions offered
●
Oversaw all night backups and performed routine maintenance on the server and
administered to all potential network threats
● Administered all contractual obligations for clients and escalate issues if required
2013 - 2014
INSTITUTE OF ADVANCED TECHNOLOGY
airobi, Kenya
N
Client Service Executive(Aug 2013 - Feb 2014)
● Marketed IT exams like CompTIA and I.C.D.L
● Administered I.C.D.L, PEASON/VUE and Prometric exams
● Management and administration of client relation database
● Documented all user support policies and ensured the implementation
● Analyzed and diagnosed faults on all technological equipment and made recommended
remedial actions
● Data analysis and revenue assurance of the assigned Test centres
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TRAINING
● Certified: - Customer Relationship Management, Hewlett-Packard-hP certified
- International Computer Driving License Certificate, South Africa, IAT
- User Support Profession A+, IAT
- Network Support Specialist N+, IAT
- Computer Programming - Visual Basic 6 Level
- Linux, Basic Level
● Ongoing: - Elements of AI Online Course, University of Helsinki
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PERSONAL
● Interests: Community Service and Music
● Achievements: Pioneer Initiator of an AIDS awareness Youth Group in Kangemi,
YASHIVA
(Youths Against STIs and HIV/AIDS)
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REFEREES
● Fredrick Mutisya
Test Centre Manager
Institute of Advanced Technologies
14201 - 00100, Nairobi Kenya • - •-●
Patrick Kinuthia
General Manager, Wildfire Flowers Limited
379, Naivasha, Kenya • - •-
●
Arasa Zawadi
People Officer in Talent Engagement
CloudFactory Kenya
74747 - 00200, Nairobi Kenya • - •-
