Peter Johnson Waweru Kamau

PETER JOHNSON KAMAU 538 - 00625 Nairobi, Kenya • - •-▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁ E​DUCATION- I​NSTITUTE ​O​F ​AD ​ VANCED ​TE ​ CHNOLOGY Nairobi, Kenya Diploma in Business and Information Technology ▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁ E​XPERIENCE 2018-Present C​LOUD​FA ​ CTORY ​KE ​ NYA Nairobi, Kenya Data Specialist and Project Support Officer ● Structured unstructured data to ensure it was accessible and accurate for clients ● Conducted extensive research to ensure project output requirements of speed and accuracy were met ● Updated accurate and updated information on our worker platform ● Participated in worker engagement initiatives and leadership programs that were ● geared towards building me up as a leader ● Trained my team to adapt to project needs as it was constantly changing its use cases and filled online project reports 2014 - 2016 W​ILDFIRE​ F​LOWERS​ L​IMITED ​ airobi, Kenya N Store Administration and Operations(Feb 2014 - Aug 2016) ● Procured farming equipment and fertilizers for staff to use in planting and upkeep of flower farms ● Raised store requisition and issuance of vouchers and goods received ● Inspected new arrival items and products for any breakage and damage before signing for them ● Maintained logs, records and reports relating to storage activities for tracking purposes ● Implemented best standards of working area when providing customer services 2013 - 2014 N​AIROBI​ I​NSTITUTE​ O​F​ I​NFORMATION​ T​ECHNOLOGY Nairobi, Kenya Lead ICT Instructor and Administration(Aug 2013 - Feb 2014) ● Trained students on ICT related courses including ICDL, A+, N+ etc ● Administered online ICT related exams on trained materials ● Managed the overall ICT department and general office administration ● End-user computer support and maintenance for the company ● Implemented best standards of working area when providing customer services 2011 - 2013 OCTOPUS ICT SOLUTION LIMITED Nairobi, Kenya Customer Support Engineer(May 2011 - Aug 2013) ● Administered all resources to ensure delivery of product fixes within the timeframe ● Managed all customer issues and if required escalated it to required departments ● Assisted all junior engineers in complex cases and evaluated products for customers ● Performed troubleshoot on all networks and application issues recommending solutions to ensure better and improved customer satisfaction on services ● Managed all requests from internal and external clients both in person and virtually and resolved them by providing solutions and effective deployment ● Maintained accurate customer documents and prepared reports for all arising issues and resolutions offered ● Oversaw all night backups and performed routine maintenance on the server and administered to all potential network threats ● Administered all contractual obligations for clients and escalate issues if required 2013 - 2014 I​NSTITUTE​ O​F​ A​DVANCED​ T​ECHNOLOGY ​ airobi, Kenya N Client Service Executive(Aug 2013 - Feb 2014) ● Marketed IT exams like CompTIA and I.C.D.L ● Administered I.C.D.L, PEASON/VUE and Prometric exams ● Management and administration of client relation database ● Documented all user support policies and ensured the implementation ● Analyzed and diagnosed faults on all technological equipment and made recommended remedial actions ● Data analysis and revenue assurance of the assigned Test centres ▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁ T​RAINING ● Certified:​ - Customer Relationship Management, Hewlett-Packard-hP certified - International Computer Driving License Certificate, South Africa, IAT - User Support Profession A+, IAT - Network Support Specialist N+, IAT - Computer Programming - Visual Basic 6 Level - Linux, Basic Level ● Ongoing:​ - Elements of AI Online Course, University of Helsinki ▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁ P​ERSONAL ● ​Interests:​ Community Service and Music ● ​Achievements: ​Pioneer Initiator of an AIDS awareness Youth Group in Kangemi, YASHIVA (Youths Against STIs and HIV/AIDS) ▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁ R​EFEREES ● Fredrick Mutisya Test Centre Manager Institute of Advanced Technologies 14201 - 00100, Nairobi Kenya • - •-● Patrick Kinuthia General Manager, Wildfire Flowers Limited 379, Naivasha, Kenya • - •- ● Arasa Zawadi People Officer in Talent Engagement CloudFactory Kenya 74747 - 00200, Nairobi Kenya • - •-