Peter John Hastings

Peter Hastings email:-: Telephone: - Profile Peter is a solid, business-driven leader with technical knowledge and international experience. • • • • • • • • • Confident whether presenting to the board or one-to-one. He has managed budgets over £200m. Experienced senior manager within many end-to-end large business change programmes and accounts Industry experience spans Retail, Financial Services, Public Sector, and Energy - across Europe, the United States and the Middle East. Experienced in dealing with stakeholders at CxO level and can be relied upon to engage the business Helps businesses to build a vision for their future and deliver the changes needed to achieve those goals Has managed teams with more than 200 people across multiple geographies Leaves a legacy of tightened control and professionalism with his clients and teams Career based on practical experience, implementing change in fast-paced, evolving environments. Technology experience spans Infrastructure, Desktop, Digital, ERP, and Application Development. Career Senior Account Delivery Manager and Digital Retail Solutions Manager, Delivery Europe, UST Global, September 2015 to Date Responsibilities: • Full accountability for engagement P&L • Full accountability for Delivery of all programmes and projects within managed accounts • Accountable for developing and executing strategy to meet and exceed planned revenue and gross margin targets • Understand in depth client business and priorities • Find and deliver value added services to help meet customer goals and manage customer expectations • Maintain elevated level of communication and connect with the customer at all levels of management including C-Level executives • Supervise and mentor Account Managers who run multi-phase, multi-dimensional, multiresource projects from start to conclusion while keeping high customer satisfaction • Plan ability and develop talent and leadership pipeline to support the growth of accounts and the organisation • Responsible for the ultimate success and satisfaction of internal and external customers and partners by communicating and working collaboratively with project teams, customers, legal and sales functions, and subject matter experts to achieve customer and UST objectives • Proactively find and resolve issues that impact customer satisfaction, organisational success, or employee engagement • Drive compliance with operational aspects of the IT services practice • Ensure delivery of contractual commitments adherence to Project Management Office (PMO) delivery and risk mitigation standards • Be a role model and promote the organisation’s values and culture • Travelled throughout the UK and Europe to visit clients and foster strong relationships. Practice and Business Development: • Bid Management for RFP responses, winning a competitive RFP to refit the IoT equipment and Customer and Colleague facing software for a leading UK supermarket’s locker box solution. • Created new Lead identification process for Service Catalogue, rolled out globally • Creation of unsolicited proposals, collaborating with global centres of excellence. 1 of 4 • • • Developed the concept, managed the delivery, built the go-to-market, and successfully pitched several products and platforms, including Senticent, Electa, a Zero Investment Digital Workforce and Sterling OMS Regression Cartridges. Organised and hosted industry events including an exclusive RPA Forum for CxO level delegates, as well as RPA Meetups across the country. Built a product roadmap and go-to-market for a range of Artificial Intelligence, Machine Learning, and Natural Language Processing applications such as chatbots, personalisation, sentiment analysis and social proof messaging. Client Engagements: Debenhams $10m account, with up to 150 FTE, constituting Testing, Environment Management, Development, Project Management, Solution Design, and Support, across a range of technologies including Oracle Retail, AS/400, and IBM eCommerce. Programme Managed Enterprise Data Warehouse implementation. Harrods $3m account, with up to 65 FTE, constituting Testing, Release Management, and Development, focused primarily on the harrods.com re-platform to IBM eCommerce and SQL Development. Also included 24 x 7 Network Operations Centre delivered by a 100% offshore team. N Brown $6m account, with up to 80 FTE, constituting Testing and Environment Management. Senior Manager, Program Management, Cognizant, March 2013 to September 2015 Scores “Exceeds Most” or “Exceeds All” on reviews by delivering to high benchmarks. Successfully closed a major programme in 2014 and rebuilt the business within the client, reaching £5m in sales to date in 2015. Practice and Business Development: • Bid Management for RFP responses, leading joint venture teams as well as 100% Cognizant bid teams • Created new reporting format for bid progress, adopted by the wider consulting practice • Built an internal centre of excellence for Agile programme management. Sample Client Engagements: Centrica: SAP Change Programme This SAP implementation - the world’s largest B2B Utilities data migration, enabled the client to give better service. It changed the way the organisation does business, the experience for all stakeholders, with changes to processes and systems. Peter joined to manage the rollout and transition through H1 2014. He then took up a wider role and handled all aspects of engagement and delivery, from pipeline, proposals, pitching, scoping, sizing, pricing, business process, development, testing, release, transition, and support. • Peter closed a £20m programme of work in December 2014, reducing headcount to zero. • Maintained contact with stakeholders, using consultative selling to build propositions and win several projects, business outcome based activities, BPO and T&M with 2015 sales totalling £5m to date. • Point of contact between client Infrastructure Lead and the Programme, implementing new build and environment management processes. • Managed Team of 200 across multiple disciplines, spread across UK and India. • Oracle Database Management 2 of 4 Marks & Spencer: Multi Channel Foundation Programme (MCFP) Key to M&S’s strategy was the Multi-Channel Foundation Programme, delivering a new platform for growth. No matter how good customer experience is at the point of sale, if retailers cannot keep the customer promise, the experience is damaged. In his second tenure on this programme Peter worked with the business and took the lead on many areas of the program that needed added attention from the business perspective, including Data Migration, Promotions, Disaster Recovery, Payments, and Refunds, UAT, Logistics Network Transition, Launch Planning, Production Confidence Testing, and Service Transition. • During this engagement, Peter doubled the number of consultants on site. John Lewis: Omni Channel Customer Ordering Assisted the Programme Manager and Sponsor with a delivery quality and capability assessment, conducting interviews on topics from risk through to change. Compiled a report with recommendations. • Maintained the relationship over many months, resulting in repeat business where a new consultant was onboarded to perform a follow up health check. Principal Business Consultant, Tata Consultancy Services, July 2011 to March 2013 Engaging with clients, providing solutions to strategic and operational challenges, optimise performance, aligning technology with business priorities in merchandising, SCM and multi-channel retail. Practice and Business Development: • Reviewed Bid Materials prior to delivery to prospective clients. Sample Client Engagements: Marks & Spencer: Multi Channel Foundation Programme (MCFP) • Developed Target Operating Models and Planning Processes • Managed Onshore and Offshore resources to deliver aggressive plans on time and budget • Developed Transition Approach across multiple infrastructure locations and disaster recovery sites • Reviewed Testing, developing new tools that rolled out across the organisation • Management of third party vendors, outsourcing partners and contractors. Principal Business Consultant, Charteris, July 2007 to July 2011 Sample Client Engagements: GAME: Digital Built a development and infrastructure team. Maintenance requests needing analysis and design became projects, which Peter planned and managed through the lifecycle, using an offshore test team, third party, and internal developers. Responsible for the UK, France, and Sweden web presence, ensuring that change was as frequent as possible, and managed over 100 successful releases, which culminated in the implementation of Endeca as an advanced merchandising platform. Managed the planning, design, and delivery of the infrastructure to support the new application, transitioning to production service. • Test, Infrastructure and Environment Manager for a multinational, multi-brand web presence, integration business processes and systems following a merger • Managed Build and Deployment stream of international ecommerce programme • Management of third party vendors, outsourcing partners and contractors • Implementation of Release and Change Management processes across ecommerce group 3 of 4 • • • Found the need to build a pre-production environment and build management team, developed a proposal for a one-year interim team valued at £1m, pitched, sold, and onboarded the team. Managed team of 50 Business Analysts, Developers, Architects, Testers, DBAs and Infrastructure Specialists across UK, Costa Rica, and Ukraine. Implemented automated database deployment system. Walmart US, Walmart Canada, Sam’s Club, ASDA: Process Improvement ASDA and its sister organisations Sam’s Club, Wal-Mart Canada, and Wal-Mart itself share ideas and improve efficiency by reducing duplication of effort across the globe, and harmonising key processes throughout. Peter was the Lead Consultant working with ASDA’s Process Improvement Team to create a collaborative working arrangement with the Store Innovations Teams across the Atlantic for In Store Supply Chain and Inventory Management Systems and a Global Product Location System, building the framework for Multi-Channel applications such as Home and Mobile Shopping. He spearheaded the project to build the infrastructure platform that would support the rollout of a highly successful UK bespoke analytics system to North America. • Peter collaborated with the client Business Project Manager, recommending how to drive the initiatives forward and manage dependencies, stakeholders, and conflicts with other projects in the wider portfolio, introducing several new consultants into the account. • Built the business and system design for Total Loss MI, and the groundbreaking OSCA MI. NHS Business Services Authority: Choice Programme Changes to the NHS Pension needed statements based on records up to forty years old. This programme involved engagement with NHS Trusts, two years of Data Cleansing, and the distribution of statements. • Program Manager for a £multi-million national Programme, responsible for end to end delivery • Design Authority, scrutinising specifications, setting business aligned systems strategy • Management of third party vendors, outsourcing partners and contractors. • Managed team of 40 Business Analysts, Developers, Testers, and Analytics Specialists • Lead the Transition effort to move systems support to in house teams Senior Business Analyst Project Manager, AXA PPP Denplan, October 2005 to July 2007 Managed programmes end-to-end including Thunderhead Correspondence, Payments, and Registrations, from business case through to support. Applied advance SQL design, development and testing skills. Business Analyst, Marks & Spencer, September 2002 to October 2005 Primarily within Infrastructure, managed Infrastructure Centre testing, and the demerger of M&S’s financial services arm, migrating data to the correct infrastructure. Developed the IT service catalogue. Qualifications University of Kent, Canterbury: BSc (Hons) Economics & Computing – 2:2 Interests Long distance cycling tours, recently completed London to Paris in three days for the fifth year running. Coastal path walking covered St. Ives to Port Isaac via Penzance over six years, due to complete Port Isaac to St Ives in October. Regular Gym member and embarking on restoring a 17th Century mill. 4 of 4