Peter Igbodor

PETER IGBODOR Customer care representative sales analyst PROFILE Excellent communication and interpersonal skill Strong attention to detail and commitment to delivering high level results am a dedicated and enthusiastic professional who is always looking for new opportunities to grow and make meaningful impact WORK EXPERIENCE Sales representative Avinci corporation -) CONTACT --Ekorinim 2 cross River State https://www.linkedin.com/ in/peter-igbodor-? EDUCATION- CAMBRIDGE Business administration- ssce in arts science SKILLS Proper English Education accounting attention to detail affiliate marketing business analyst DEF solutions -) Analyzed sales data and market -Generated 1.5 million in revenue through effective sales strategies and customer relationship -Consistently exceeded monthly sales targets earning "sales person of the quarter" award -Developed and executed sales pitches , product demos and presentation to potential clients -Built and maintained strong relationship with customers , resulting in a 90% customer retention rate Dispatcher Dedicated and detail-oriented dispatcher with 2 years of experience coordinating logistics, managing routes, and ensuring timely delivery/pickup. Proven track record of improving efficiency, reducing costs, and enhancing customer satisfaction. - Coordinated daily routes and schedules for 67 drivers/vehicles, ensuring on-time delivery/pickup and optimal resource utilization. - Dispatched drivers via phone and text or email, providing clear instructions and updates. - Managed and monitored driver availability, traffic, weather, and road conditions to minimize delays. - Communicated with customers, addressing concerns, and resolving issues promptly. - Maintained accurate records of deliveries, pickups, and driver hours. - Implemented efficient routing strategies, reducing fuel consumption and lowering costs. Customer representative X&Zenith enterprise -) -Responded to customer inquiries via phone,email and chat resolving issues promptly and professionally -Utilized active listening skills to understand customer needs and provided personalized solutions -Collaborated with internal terms to resolve complex customers issues, resulting in a 95% first call resolution rate -Implemented process improvement that reduced average handle time by 20% trends to inform business decisions and drive growth SKILL SUMMARY python development JavaScript development -Exellent analytical skills and ability to make informed decisions based on data -Exellent reporting skills and transparent documentation of all marketing efforts -Accounting