Peter Gerald Carolino

Detail-oriented Technical Support Specialist with 10+ years of experience providing Tier 1 & Tier 2 support across telecom, SaaS, and IT solutions. Skilled in troubleshooting, CRM administration, and customer success. Passionate about improving workflows, delivering excellent customer experience, and resolving technical issues efficiently.

Skills

Operating Systems: Windows, macOS, Linux, mobile platforms

Networking: TCP/IP, DNS, DHCP, VPNs, routers, firewalls

Cloud & SaaS: Microsoft 365, Google Workspace, Salesforce

Remote Support Tools: TeamViewer, Zendesk, RDP, VPN access

Automation & Scripting: PowerShell, Bash, Python (basic tasks)

Security: MFA, endpoint protection, phishing awareness

Strong customer service, escalation handling, and training skills.