Peter Erickson

PETER ERICKSON Senior Technical Project Manager Washington State | - | - | linkedin.com/in/perickson/ PROFESSIONAL SUMMARY Senior Technical Program/Project Manager with 7+ years leading multi-million-dollar, cross-functional delivery across cloud, healthcare, and contact center platforms. Drive end-to-end execution from discovery and roadmap through build, integration, testing, and production cutover—aligning engineering, architecture, security/compliance, operations, vendors, and executives in global matrixed environments. Deep experience in cloud migration/enablement (AWS/Azure/GCP), governance (RAID, quality gates), and hybrid Agile delivery, with outcomes including 40% cost reduction, 99% defect containment, and $7M renewal impact. PMP, PSM I, AWS SA Associate; building practical AI/agent workflows to improve program visibility and team efficiency. CORE COMPETENCIES ▪ Program & Portfolio Management ▪ Risk Management (RAID / FMEA) ▪ Agile & Scrum (PSM I, SAFe) ▪ Waterfall & Hybrid Delivery ▪ Stakeholder & Executive Communication ▪ Budget & Financial Reporting ▪ Vendor & Contract Management ▪ DC to Cloud Migration ▪ DevOps & CI/CD Pipeline Delivery ▪ Migration Waves & Iterative Delivery Planning ▪ Cloud Technology (AWS / GCP / Azure) ▪ Geographically Distributed Team Leadership ▪ Security, Compliance & Disaster Recovery Awareness ▪ Healthcare Compliance-Driven Workstream Management (HIPAA, HITRUST, SOC2) ▪ Risk, Dependency & Quality Gate Management ▪ Healthcare Interoperability and Data Privacy ▪ Contact Center Tech (Genesys, AmazonConnect) ▪ Team Leadership and Coaching ▪ Application Modernization ▪ Change Management and Organizational Readiness ▪ AI / GenAI Project Delivery ▪ Vendor & Third-Party Service Provider Management ▪ Microsoft Project & Smartsheet ▪ Jira, Azure DevOps, ServiceNow SPM ▪ Cross-Functional Team Leadership CLOUD MIGRATION & TRANSFORMATION PROGRAM PORTFOLIO Program Cloud Platform Budget Migration Scope & Methodology PRESTO Contact Centre Transformation (Metrolinx) Azure / Multi-cloud SaaS $70M / multi-yr Multi-year transformation roadmap; 17-system cloud integration migration; iterative delivery waves; change management & organizational readiness; governance framework across 51 deliverables and 13 milestones AWS Cloud Operations & DC-to-Cloud Enablement (Anthem Health) AWS + GCP + Azure $3M+ / 2 yrs Migrated thousands of AWS accounts from legacy datacenter landing zone to modernized cloud architecture; iterative migration waves using hybrid Agile/Waterfall; IaC (Terraform), CI/CD pipelines, networking (VPC), IAM, HIPAA compliance workstreams GCP Cloud Readiness Program (Elevance Health) Google Cloud Platform $4M+ / 14mo Cloud readiness assessment and migration enablement across 100+ GCP services; compliance-driven workstream governance; quality gates & validation criteria for each service before production; security & DR requirements in regulated healthcare environment HCM Application Modernization (OneTouch HCM) Azure DevOps / Cloud $2M+ Agile/Scrum migration waves across 4 workstreams; team velocity tracking; hybrid framework; geographically distributed US/India teams; quality gate management and FMEA risk assessment Oracle WebCenter Sites Migration to AWS (Lincoln Financial) AWS $500k AWS DC-to-cloud migration for Oracle WebCenter Sites and database infrastructure; dual role as PM and solution architect; hybrid Agile/Waterfall framework with iterative migration waves; AWS advisory (VPC, autoscaling, RDS); 70% Oracle DB cost reduction via FinOps-informed planning and managed services Genesys Cloud Migration from Five9 (Arise Virtual Solutions) Genesys Cloud $200k Five9-to-Genesys Cloud CX 2 migration for 1,500-agent contact center; led requirements, scope, schedule, and daily execution; coordinated HGS, client IT/operations, Genesys partner teams; managed vendor contracts/integrations (Commerce.ai, CallMiner, Okta, PowerBI) Oracle WebCenter Sites Website Refresh (Cargill) AWS $1m Website modernization for Cargill’s public-facing web presence on Oracle WebCenter Sites; managed scope, schedule, budget, and contracts for a 4-person web design/development team over 8 months Akamai CDN Migration (Broadcom) Akamai $30k Evaluated 3 CDN options for Broadcom’s public web presence and selected Akamai; managed scope, schedule, budget, and contracts for a 2-person network architecture team over 7 months Symantec Website Migration (Broadcom) AWS $650k Post-acquisition web migration to move Symantec’s web presence into Broadcom’s environment; managed scope, schedule, budget, and contracts for a 5-person software development and web design team ESRI ArcGIS Server Migration to AWS (Holly Frontier) AWS $250k First AWS public cloud migration for Fortune 200 energy company; ESRI ArcGIS Server DC-to-cloud lift-and-shift; Microsoft SQL Server on AWS; cross-functional infrastructure and GIS team coordination; quality gates and validation criteria; migration strategy and end-to-end execution CLOUD PLATFORMS & TECHNICAL ENVIRONMENT Cloud Platforms: Amazon Web Services (AWS) | Microsoft Azure | Google Cloud Platform (GCP) | Hybrid Cloud Migration & IaC: HashiCorp Terraform Enterprise (multi-cloud IaC) | AWS CloudFormation | Ansible | AWS Migration Hub | VMware (on-prem virtualization) | landing zone migration AWS Hands-On: VPC & networking | EC2 (auto-scaling) | S3 & bucket policies | IAM roles & policies | KMS | RDS | CloudFront | load balancers Security & Compliance: IAM governance | HashiCorp Vault & Sentinel | HIPAA-compliant architecture | security groups | DR awareness DevOps & ITSM: CI/CD pipeline design | Azure DevOps | Docker (containerization) | ServiceNow SPM & ITSM (ITIL-aligned) | AWS Service Catalog Program Tools: Microsoft Project | Jira | Smartsheet | ServiceNow SPM | Azure DevOps | Confluence PROFESSIONAL EXPERIENCE Keystone PECApr 2026 – Present Founder and Lead Consultant • Started a consulting business focused on AI and Project Management services while continuing to be open to return to a full-time, "in-house" environment to provide long-term value. • Used Claude Code to vibe-code a CRM front-end to organize business development and client engagements. Backed by Notion, Craft, Wave, and Google. • Created AI Agents for market research, CRM data entry, business development, project risk flagging, and more. HGS DIGITALMay 2019 – February 2026 Sr. Technical Project ManagerJul 2024 – Feb 2026 Client Project: Metrolinx (Crown Corporation, Ontario Government) – Toronto, ON | $70m+ | PRESTO Contact Centre Transformation Program • Won and scoped a $70M contact center transformation RFP encompassing new CCaaS software, a new contact center facility, 17 system integrations (Okta, ServiceNow, PowerBI, Genesys Cloud), and public-facing transit application • Led 50+ cross-functional HGS team members including software architects, developers, QA, business analysts, DBAs, report writers, training, workforce management, and call center operations leaders • Governed 51 deliverables across 13 contract payment milestones in a comprehensive Microsoft Project plan reviewed weekly with client counterparts • Maintained full RAID log in ServiceNow SPM; managed development backlog and test suites in Jira; facilitated 4 separate weekly status meetings with distinct stakeholder groups • Delivered program targeting ≥85% Customer Satisfaction within 2 years and 5% call deflection improvement within 3 years Oct 2023 – Jun 2024 Client Project: OneTouch HCM (Private HCM SaaS Provider) – Gaithersburg, MD | $2m+ | Agile HCM Application Modernization • Directed 30+ team members across 4 dispersed Agile teams (U.S. and India) spanning internal staff, client, and 2 external vendors through modernization of a legacy HCM and Payroll platform serving 7 federal agencies and 50,000+ users • Managed backlogs from 4 Product Owners in Azure DevOps, enabling continuous iterative delivery aligned to client priorities • Applied FMEA risk management methodology, achieving 99% defect containment rate before production delivery • Participated in Change Control Board to manage scope and schedule adjustments driven by client feedback • Delivery excellence directly contributed to a $7M contract renewal Jul 2023 – Sep 2023 Client Project: Arise Virtual Solutions (Private Customer Service Solutions) – Miramar, FL | $200k | Contact Center Platform Migration (1,500 Agents) • Directed requirements gathering, scope definition, project scheduling, and daily execution for a complex Five9-to-Genesys Cloud CX 2 migration involving HGS, client IT/call center teams, and Genesys partner personnel • Managed vendor relationships and contracts across Genesys, Commerce.ai, CallMiner, Okta, and PowerBI integrations Apr 2022 – Jun 2023 Client Project: Elevance Health (Formerly Anthem Health - Fortune 30 Healthcare Insurer) – Atlanta, GA | $4m+ | GCP Cloud Automation • Directed a 20+ person global team through 34 discrete deliverables enabling Google Cloud Platform for Elevance Health's Digital Platform—supporting enterprise-wide advanced analytics and GenAI across all lines of business • Navigated rigorous HIPAA-regulated cloud service vetting requirements governing each individual GCP service prior to production adoption • Coordinated complex multi-stakeholder approvals across Technical Architecture, Security, Legal, Digital Product, and Infrastructure teams with competing deadlines • Managed a multi-party funding structure between HGS, Elevance Health, and Google, maintaining HGS margin requirements and meeting all payment milestones • Delivered enablement services on schedule in support of a new product line projected to generate $600M annually Aug 2019 – Mar 2022 Client Project: Anthem Health (Fortune 30 Healthcare Insurer) – Atlanta, GA | $3m+ | AWS Cloud Automation • Managed scope, schedule, budget, and contracts for a 7-person software development and architecture team over a 2-year engagement supporting Anthem's Cloud Operations function • Designed and implemented a comprehensive AWS cloud automation framework—including account creation, landing zones, standardized DevOps pipelines, Service Now integration, Ansible configuration management, IAM, VPC controls, and HashiCorp Sentinel security guardrails—reducing Anthem's cloud development costs by 40% • Enabled self-service capabilities for 90 HIPAA-compliant AWS services, accelerating secure cloud adoption enterprise-wide • Led migration of thousands of AWS accounts from legacy Landing Zone to modernized architecture enabling multi-cloud automation across AWS, GCP, and Azure • Implemented Protegrity tokenization to enable compliant use of PHI in public cloud environments • Established HGS partnerships with HashiCorp and Protegrity; grew AWS professional services engagement with Anthem by $3M+ through expanded delivery scope Mar 2021 – Oct 2021 Client Project: Cargill (Largest US Private Company) – Wayzata, MN | $1m | Oracle WebCenter Sites Website Refresh • Led website modernization for Cargill’s public facing web presence on Oracle WebCenter Sites. • Managed scope, schedule, budget, and contracts for a 4-person web design and development team over an 8-month engagement. Mar 2020 – Sep 2021 Client Project: Lincoln Financial (Fortune 250 Financial Services) – Radnor, PA | $500k | AWS DC to Cloud Migration • Led end-to-end AWS datacenter-to-cloud migration for Lincoln Financial, managing cloud migration strategy and execution for public web infrastructure and Oracle database workloads—applying a hybrid Agile/Waterfall project framework with iterative migration waves to move on-premises VMware-hosted workloads to a modernized, automated cloud architecture • Delivered 70% reduction in Oracle DB costs through FinOps-informed cloud adoption planning, workload migration, and post-migration managed services—establishing cost tracking and optimization practices as part of ongoing cloud operations • Served as both Program Manager and Solution Architect, establishing quality gates and validation criteria across migration phases and advising on AWS best practices for VPC design, autoscaling configuration, RDS database architecture, and CI/CD pipeline integration; coordinated migration from VMware on-premises virtualization environment to AWS Apr 2020 – Nov 2020 Client Project: Broadcom (Fortune 100 Semiconductor Manufacturer) – Palo Alto, CA | $30k | Akamai CDN Migration • Analyzed 3 different CDN options for moving Broadcom’s CDN for the public web presence, ultimately choosing Akamai. • Managed scope, schedule, budget, and contracts for a 2-person networking architectural team over a 7-month engagement. Nov 2019 – Jul 2020 Client Project: Broadcom (Fortune 100 Semiconductor Manufacturer) – Palo Alto, CA | $650k+ | Symantec Web Migration • Managed scope, schedule, budget, and contracts for a 5-person software development and web design team to move Symantec’s web presence into Broadcom’s environment after Broadcom’s purchase of Symantec. GISincMay 2017 – Oct 2018 Enterprise Sales ExecutiveMay 2018 – Oct 2018 Client Project: Holly Frontier (Fortune 200 Energy Services) – Dallas, TX | $250k | ESRI ArcGIS Server AWS Migration • Led AWS cloud migration program for Holly Frontier’s ESRI ArcGIS Server—a DC-to-cloud infrastructure transformation representing the organization’s first officially sponsored public cloud migration; defined migration strategy including VMware virtualization environment assessment, coordinated cross-functional infrastructure and GIS teams, and executed end-to-end delivery against a structured project plan with clear milestones and quality gates • Deployed Microsoft SQL Server on AWS to support the migrated ArcGIS environment; established validation criteria to ensure infrastructure readiness before production cutover, enabling secure remote access to GIS capabilities for distributed teams across the organization EARLIER CAREER — ENTERPRISE TECHNOLOGY SALES -) AvePoint | Blue Box / IBM | Skytap | Quantum • Managed enterprise technology sales across cloud, SaaS, and infrastructure for Fortune 500 clients including Sony, Warner Music Group, Expedia, and others. • Developed and influenced a $30M IBM Cloud win with Warner Music Group (50% TCO reduction) and a $14M opportunity with Sony PlayStation • Consistently delivered 100–110% of quota; grew NW territory revenue 389% at Skytap over 2 years CERTIFICATIONS, AWARDS & PROFESSIONAL DEVELOPMENT • Project Management Professional (PMP) Project Management Institute (Earned 2024) • Professional Scrum Master I (PSM I) • Google AI Professional Certificate Scrum.org (Earned 2022) Google (Earned 2026) • AWS Solutions Architect Associate Amazon Web Services (Earned 2020) • Generative AI Overview for Project Managers Project Management Institute • HGS Customer Delight Award December 2023 • HGS Execution Excellence Award December 2022 EDUCATION Bachelor of Technical Management – Project Management DeVry University | Federal Way, WA ORGANIZATIONS • American Mensa – Member