Peter

Results-driven IT professional with proven experience as a System Administrator, Network Administrator, and IT Support Specialist. Adept at software installation, IT security compliance, troubleshooting, and user management. Strong problem-solving skills with a resourceful approach to IT challenges. Excellent communication and interpersonal skills, capable of training staff on new technologies and developing IT policies and documentation.

• Operating Systems: Windows, macOS, Linux
• Software & Tools: Google Suite, Salesforce, RingCentral, Active Directory
• Security & Compliance: IT Security Policies, Access Controls, Data Backup & Recovery
• Networking: TCP/IP, VPN, Firewall Management
• User & License Management: Onboarding, Offboarding, Account Administration
• Documentation: Technical Manuals, Internal Wiki, IT Policies

Senior IT System Administrator Protech ltd.

• Installed and configured software across enterprise environments to ensure compliance with IT security policies.
• Managed user accounts, access controls, and security compliance to safeguard critical data.
• Provided prompt troubleshooting and issue resolution for end-users remotely and on-site.
• Performed regular system backups and maintained accurate records of account details.
• Trained employees on new technologies, security protocols, and best practices.
• Developed and maintained an internal knowledge base with IT documentation, manuals, and policies.
• Effectively managed multiple priorities in a fast-paced, interrupt-driven environment.

IT Support Specialist HP

• Provided technical support for software and hardware-related issues, ensuring minimal downtime.
• Managed user accounts across various enterprise applications, including Google Suite and Salesforce.
• Facilitated employee onboarding and offboarding processes, ensuring smooth transitions.
• Maintained inventory of IT assets and managed software licenses efficiently.
• Assisted in developing IT policies and security best practices for 6000 end-users.
• Strong analytical and problem-solving skills
• Effective time management and ability to meet deadlines
• Excellent written and verbal communication skills in English
• Ability to work with frequent interruptions and shifting priorities
• Proven ability to collaborate with diverse teams and stakeholders

• Google Workspace Administrator Certification
• Salesforce Administrator Certification
• CompTIA Security
• MCSE
• PMP
• ITIL

• Strong analytical and problem-solving skills
• Effective time management and ability to meet deadlines
• Excellent written and verbal communication skills in English
• Ability to work with frequent interruptions and shifting priorities
• Proven ability to collaborate with diverse teams and stakeholders