Peter Clarence Gandionco

Peter Clarence Gandionco DAVAO, PHILIPPINES ·-· - LINK S LinkedIn Twitter PROFILE Accomplished professional with over 20 years of experience in the automotive industry, demonstrating a profound impact on operational efficiency and customer satisfaction. Expertise encompasses sales, procurement management, and advanced communication skills, enabling seamless interactions across various departments. A strong analytical thinker with a keen attention to detail, adept at navigating complex challenges and optimizing processes to drive collective success. Proficient in both hands-on roles and virtual assistance, leveraging a unique blend of practical experience and specialized knowledge to enhance performance and deliver exceptional results. Committed to fostering teamwork and exceeding expectations in every endeavor. SKILLS Sales Procurement Management Communication Skills Stock Control Customer Satisfaction EMPLOYMENT HISTORY Host (Freelance, Remote/Work from home), Shippn.com Jun 2024 — Present, İstanbul •Receive packages at residential address. •Inspect incoming packages for accuracy and condition. •Process orders promptly and accurately using Shippn Dashboard via mobile app or laptop. •Send orders for Shopper's confirmation. Administrative Operations Freight Forwarding Job Scheduling Profit-Based Sales Targets Maintenance •Process government certification/documents for special/regulated items/packages/cargo from origin to destination. Calendar Management •Arrange pickup at residential address using Shippn Dashboard once confirmed. LiveChat •Ship packages to shoppers worldwide according to SHIPPN guidelines. •Maintain clear communication with support and shoppers as needed. Service Advisor (Remote/Work from Home), Local Auto Solutions (localautosolutions.com) Aug 2024 — Sep 2024, Boca Raton •Use RingCentral to answer and manage calls from potential and existing clients. •Provide information about services, and repair estimates, and answer general inquiries. •Accurately calculate repair costs based on labor, parts, and other necessary services. •Communicate estimates clearly to clients and answer any questions they may have. •Utilize persuasive communication skills to convert inquiries into scheduled repair appointments. •Follow up with clients who have received estimates but have not yet scheduled services. •Maintain regular communication with clients regarding the status of their repairs. •Address client concerns and provide updates as necessary. •Coordinate and schedule appointments for clients with mechanics. •Ensure that the schedule is optimized to balance workload and minimize client wait times. •Use Tidio to provide real-time chat support to clients. •Assist clients with inquiries, scheduling, and providing updates via live chat. •Keep accurate records of client interactions, estimates provided, and appointments scheduled. •Ensure all client information is up-to-date in the system. •Follow up with clients post-repair to ensure satisfaction and address any additional concerns. Customer Service Customer Demand Planning Customer Relationship Management Logistics Operations Attention to Detail Generation of Leads Microsoft Office Automotive Industry •Communicate and coordinate with mechanics to ensure smooth workflow and service delivery. •Provide necessary information to mechanics regarding scheduled repairs and client expectations. Workshop Administrator, Qatar Building Company Oct 2021 — Mar 2024, Doha •Oversee the workshop's day-to-day operations. •Manage procurement and inventory control. •Schedule work and maintenance tasks. •Generate reports on workshop and mechanic productivity. •Handle HR functions, including maintaining employee records. • Process credit and petty cash transactions. Python (Programming Language) Data Analysis Data Science Control Systems Analytical Thinking Problem Solving Team Working •Ensure compliance with safety regulations and standards. •Coordinate training programs for workshop staff. •Liaise with suppliers and vendors for timely delivery of materials. •Coordinate and manage transportation logistics, ensuring timely dispatch of service technicians to work sites and arranging staff travel between accommodation and work locations. General Virtual Assistant (Part Time, Remote/Work from home), Inspired Filipino Freelancer Feb 2022 — Jun 2022, Davao City • In charge of identifying and reaching out to potential clients. •Gathering lead information on LinkedIn using various tools. •Maintaining and updating contact details for leads/prospects in the CRM. •Managing and filtering emails. Service Advisor, Teyseer Motors Corp. Sep 2012 — May 2021, Doha •Act as the main point of contact for customers seeking vehicle service and repairs. •Welcome customers and evaluate their vehicle's needs. •Prepare comprehensive repair orders for service requests. •Coordinate with technicians to ensure prompt and high-quality repairs. •Manage customer inquiries, schedule appointments, and resolve complaints. •Upsell additional products and services to boost customer satisfaction. •Deliver outstanding customer support throughout the entire service process. •Keep accurate customer records and generate necessary reports. •Utilize ERP systems for efficient operations and administrative tasks. •Dispatching of mobile mechanics and road assistance services. •Monitor inventory levels and order necessary parts for timely repairs. Logistics Assistant, Nippon Express Philippines Jul 2011 — May 2012, Davao •Ensure the smooth flow of Yamaha motorcycles throughout Mindanao. •Monitor deliveries to ensure accuracy and timeliness. •Oversee warehouse operations in collaboration with Yamaha Motor Philippines' third-party forwarder representative. •Maintain accurate inventory control to prevent shortages or overstock. •Coordinate with various stakeholders to optimize logistics processes. •Resolve shipment issues promptly to guarantee timely deliveries to dealerships. LANGUAGES English •Manage and update logistics documentation and records. •Conduct periodic audits of warehouse operations to ensure compliance with company standards. •Assist in the development and implementation of logistics strategies to improve efficiency. •Provide regular status reports to management on logistics activities. Warranty Administrator, Kia & Chevrolet Motors Davao/AB&T Resources May 2010 — May 2011, Davao •Facilitate a smooth claims process for customers by reviewing and processing warranty claims with precision. •Maintain comprehensive and accurate records of all warranty claims and associated documentation. •Serve as a point of contact, coordinating between customers, dealerships, and manufacturers to expedite claim resolutions. •Analyze warranty data to uncover trends and implement process enhancements. •Provide exceptional customer service while protecting the company's financial interests. •Track the status of warranty claims and proactively follow up on any pending cases. •Offer training and support to staff regarding warranty procedures and best practices. •Compile and submit warranty claims to manufacturers for reimbursement. •Foster positive relationships with stakeholders to streamline warranty processes. •Conduct periodic audits to ensure compliance with warranty policies and procedures. Service Supervisor, Cherry Cars Davao/Image Motors Davao Jan 2010 — May 2010, Davao •Manage the daily operations of the Parts and Service Department. •Ensure service customers' needs are met promptly and efficiently. •Monitor service personnel performance to ensure high standards. •Evaluate customer warranty concerns and determine if complaints are warrantable. •Maintain accurate records of service activities and customer interactions. •Coordinate with other departments to ensure seamless operations. •Implement process improvements to enhance service delivery. •Conduct regular training sessions for service personnel to maintain high levels of expertise. •Prepare and present reports on service department performance to management. Parts Supervisor, Ford Motors Davao/Millenium Cars Mindanao Nov 2000 — Aug 2004, Davao •Oversee the efficient management of the parts department to ensure smooth operations. •Maintain optimal inventory levels to meet demand and minimize stockouts. •Lead, mentor, and develop the parts team to achieve departmental goals. •Coordinate with sales and service departments to facilitate seamless collaboration. •Ensure timely and accurate deliveries of parts to support dealership operations. •Implement process improvements to enhance parts department efficiency. •Monitor and analyze inventory data to identify trends and make informed decisions. •Handle vendor relationships and negotiate contracts to secure favorable terms. •Manage parts ordering and restocking to maintain inventory accuracy. •Provide exceptional customer support by addressing inquiries and resolving issues promptly. Parts Analyst/TOPSS Operator, Toyota Davao City Inc. Nov 1996 — Jun 2000, Davao •Operate TOPSS software for efficient sales and inventory management. •Generate comprehensive sales and inventory reports. •Address customer inquiries and handle requests promptly. •Prepare detailed daily and monthly sales reports. •Assist in inventory management to ensure accuracy and availability. •Collaborate with other departments to streamline reporting processes. •Provide training and support to team members on using TOPSS software. •Analyze sales data to identify trends and opportunities for improvement. •Maintain accurate records of sales transactions and inventory levels. EDUCATION Holy Cross of Davao College, Bachelor of Science in Commerce Major in Banking and Finance Jan 1992 — Oct 1995, Davao