Peter Chiira

RESUME PETER CHIIRA MUKUHA Academic background-Bachelor of Commerce (Finance and Banking option) 2nd Class Honors’ Upper Division Chuka University Nov 2013 Karatina Institute of Technology Certificate in QuickBooks-CPA section 1-3 (Attempted section 4) Self-studying 2009Palmax ICT and Computer College Certificate in Computer Packages- Nyeri High School KCSE B+ Work experience Academic freelance writer February 2015 to date Academic and business writing experience I have been writing academic papers since February 2015 with homeworkmarket.com and coursehero.com majoring in the fields of nursing, health related, business, management, finance and accounting. I produce papers that are free of grammatical errors and plagiarism. I have learned the importance of strictly following the client’s instructions and submitting the work within stipulated guidelines. Academic writing format proficiency The writing formats that I am familiar with and have worked with before are APA, MLA, Harvard, Chicago and Turabian. Customer Care Officer and Telesales Agent at Faulu Microfinance Bank 23rd April 2014 to 22nd July 2014 Roles: Customer service and selling of the bank’s products through the phone Interacting with a bank’s clients through the phone to provide them with information regarding to products and services Speaking with clients, identifying their needs and recommending the appropriate products Identifying, handling, solving and following up clients’ complains. Introducing and selling products to new clients, cross-selling and upselling to new and existing clients. Bank teller at Faulu Microfinance Bank 23rd July 2014 to 3th Sep 2015 Receiving deposits and issuing savings withdrawals Recording the transactions in all bank and customer records Reconciling cash book by proving all transactions Counting and packaging currency and coins Cross-selling the bank products Completing customer requests like account balances