Peter Balachandar

Peter Balachandar Contact: -; Email- Assistant Manager ‐ IT Seeking a challenging opportunity in the industry which is in line with my academic background & industrial exposure and which effectively utilizes my analytical and technical skills. SUMMARY OF SKILLS  Highly versatile and experienced in adapting and implementing the latest technologies in new application solutions. Able to work adaptively in team as well as individually, build rapid prototypes, and implement scalable projects    ITIL Process knowledge of Complete IT operations Responsible for liaising with clients, project documentations and ensuring quality delivery. Managing the Entire IT Infrastructures including DHCP, DNS, and Web servers on all platforms.  Exceptional analytical, communication, prioritization, problem solving and leadership skills with ability to create and sustain high work tempo. PROFESSIONAL EXPERIENCE Keppel Land International (Keppel Corporation) Since May 2012 Duration On Going Role Responsibilities Assistant Manager IT  Managing the entire IT operations in India, Srilanka & Jeddah and supporting the team to close issues.  Resolving inquiries, problems, complaints, or emergencies affecting availability or quality of services.  Responding to sensitive, technical, complex inquiries & service complaints.  VPN connectivity between offices  Providing technical advice to other departments on systems, software, hardware, and data communication.  Managing assigned operations to achieve goals within available resources  Assisting the management to improve IT services Company wide.  Suggesting and implementing improvements in internal processes along with possible solutions.  Establish effective IT security policies and procedures to reduce risk and improve productivity.  Assuring that all tasks comply with the set quality and priorities.  Closing all the issues at the project site offices.  Lead effort in providing capacity planning, contingency planning (BCP/DR), IT project management, change management, configuration management and other ITIL related disciplines.  Deliver IT Services Management (ITSM),  Managed and taken care of IT ground level work during new projects.  Managing the vendor and negotiating the price for the products purchase.                  Ensuing that all deliverables are delivered in due time after making sure it is tested and free of issues. Ensuring that the reports are accurate and delivered on time. Setting the example for the team. Setting and following up controls and performance indicators. Emphasizing that the procedures, safety, security rules and regulations must be known and applied by the staff. Managing VM Systems along with troubleshooting Supervising and training IT staff effectively. Utilizing each of the team members to their fullest potential. Reinforcing team spirit between the staff to ease up any conflict situation. Motivating the IT team to work together in the most efficient manner. Keeping a good communication level with other departments. Coordinating for necessary action with managers, networks and clients. Communicating the vision of the company to the IT team, keeping them well informed of changes within the organization. Keeping track of lessons learned/ trainings acquired and share those lessons with team members. Recommending and monitoring standards for hardware and software. Recommending future directions or new IT projects. Reviewing IT procedures, and processes and make improvement proposal for organization and in order to save materials and resources. Electronics For Imaging Pvt LTD. (www.efi.com) Nov 2010 to Jan 2012 PROJECT UNDERTAKEN Duration Role Responsibilities 14 Months Systems engineer      Follow‐up with developers and QA to understand problems. Resolve production and customer related issues. Implementing ITIL best practices that focus on the people, process, technology Work on enhancements and new features. Managing & Helping the support team in India & US to close issues. Handling all application software mounted on Linux base systems. Leading the Telephonic and E‐mail support. Attend business support meetings with functional consultant. End‐to‐End Project Management starting from project planning till closure, where execution takes most of the effort hours managing IT projects. Mange the problem and provide a speedy and permanent resolution. Demos and presentation are given on new releases. Evaluating software’s/solutions for any organizational implementation. Attend weekly resourcing meetings and help manage and balance the workload of the team. Act as escalation on major issues with Business Process Owners. Involved in IT costing activities for project preparing trend analysis.   Apr 2007 to Nov 2010 IT Engineer Managing technical support team responsible for IT infrastructure Updating servers with latest service packs and hot fixes.           Tata Elxsi Ltd Responsibilities              Establishing and maintain clear mechanisms to communicate status. Troubleshooting Active Directory replication problems Creating standard process for group policy deployment Effectively communicate resource, project issues, risks and dependencies to the immediate management Active Directory users and groups management. Implementation and administration of DNS, DHCP and WINS Review and re mediate software distribution failures and to eliminate the problems that causes those failures. Design and implement a mechanism for handing on‐off technical issues to other technical teams for resolution. Creating standard Net‐backup policies and taking back‐up of the servers. Restoring the data as per the customer request Remote administration of servers for any problem. Maintaining ISO reports (Inventory, Vendor Call Registry etc) Analyze the calls and prepare Known error document. Remotely browse, diagnose and repair problems on systems. DHL-Blue Dart Sep 2006 to Apr 2007 IT Support Responsibilities      Configured and troubleshooted lots of Linux Desktops, Servers and workstations Maintained and supported Linux prototype disks i.e. security updates, bug fixes, and enhancements. Decreased problem solving times by evaluating new Linux kernels and applying necessary patches in advance. Performed onsite installations at client sites Monitored hardware and software functionality 24/7 to ensure their connectivity and availability. Motor Industries Company Jun 2005 to Sep 2006 Customer Support Engineer Responsibilities          Served as the initial point of contact for resolution of connectivity Performed many functioning aspects of a systems administrator. Configured workstations and laptops for new employees. Technical support of Operating System Windows XP/2000/ME/98/DOS. Call Management using web based Service Center Tool. Conducted research on proposed system upgrades Negotiated with vendors in cases of hardware failures or software issues. Besides systems administration, was the point of technical contact. Improved system security by limiting users using unjustified root access. EDUCATIONAL CREDENTIALS BCA (2011‐2013) & ITIL V3 Madurai Kamaraj University Bangalore – 62% Diploma in Electronics and Communication Engineering (2002‐2005) MNGPC Pondicherry – 73% Date of Birth: 27‐09‐1985 Languages Known: English, Hindi, Tamil, Kannada, and Telugu References: Available on Request