Peter Attah Michael

I am a highly dedicated and solutions-oriented IT Support Specialist with over [X] years of experience in providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth day-to-day operations across IT systems. My passion for problem-solving, combined with a strong understanding of networks, operating systems, and enterprise tools, allows me to deliver reliable support to users in both remote and on-site environments.

Throughout my career, I have demonstrated a consistent ability to handle high-pressure situations, resolve technical issues efficiently, and communicate complex information in a simple, user-friendly manner. I am experienced in supporting Windows and macOS environments, managing Active Directory, Office 365, VPN connectivity, and working with ticketing systems like Jira, Zendesk, and Freshservice. My familiarity with security protocols and data privacy regulations ensures that systems remain secure and compliant.

In my previous role at [Company Name], I helped reduce system downtime by 35% through proactive monitoring and maintenance. I was responsible for onboarding new staff, managing IT assets, and delivering user training sessions to improve digital literacy and reduce recurring issues. I take pride in my customer-first approach and strive to maintain a high level of satisfaction by resolving issues quickly and professionally.

Beyond technical expertise, I value teamwork, clear communication, and continuous learning. I hold certifications such as CompTIA A+, ITIL Foundation, and am currently pursuing Microsoft 365 and Azure certifications to stay ahead in cloud technologies.

As an IT Support Specialist, I’m not just here to fix problems—I aim to create a more productive, secure, and user-friendly IT environment. Whether it’s setting up a new system, resolving a network issue, or helping a colleague regain access to their account, I see every task as an opportunity to improve the user experience and contribute to operational excellence.