Peter Aruabuike Udensi

PETER ARUABUIKE UDENSI Ibadan, Nigeria. (-, ||-|| LinkedIn PROFESSIONAL SUMMARY Versatile professional with experience in growth marketing, sales, customer service, and virtual assistance. I excel in driving brand growth, building strong client relationships, and managing customer satisfaction. Proficient in CRM tools, I bring strong communication skills, efficiency in task management, and a proven ability to support business goals as a virtual assistant. Adaptable and results-driven, I am equipped to thrive in dynamic environments. SKILLS Customer Service Data Entry Sales Strategy Development Critical Thinking Multitasking Time Management Teamwork Problem Solving Email Handling • CRM Software • Documentation • Administration Support • Communication • Crisis Management • Microsoft Office • Sales Negotiation • Scheduling • Google Suite WORK EXPERIENCE 07/08/2022 - Date Growth Marketer PrideRock Integrated Company. Design and execute data-driven marketing strategies to increase user acquisition, engagement, and retention across multiple channels. Analyse the customer journey and identify opportunities for improving user experience and increasing conversion rates at each stage of the funnel. Conduct market research to identify trends, customer needs, and competitive insights that inform marketing strategies Conduct market research to identify trends, customer needs, and competitive insights that inform marketing strategies 01/10/2017 - 07/07/2022 Sales Officer Euroglobal Foods and Distilleries Limited Developed and executed comprehensive sales strategies to drive revenue growth and achieve sales targets. Conducted in-depth market research to identify new business opportunities and understand customer needs. Built and maintained strong relationships with clients, ensuring a high level of customer satisfaction and loyalty. Collaborated with cross-functional teams to design and implement tailored solutions for clients, enhancing their experience and maximizing value. 06/11/2013 - 18/03/2016 Customer Service Representative Ozoma International Enterprises LTD Addressed all customer service queries in a polite, accurate, and timely fashion resulting in 97% customer satisfaction rating within 11+ months of employment. Single-handedly created customer service representative training manuals, which helped in reducing the onboarding process. Effectively racked trends in customer feedback and collaborated with management to determine the root cause of issues. Handled customers inquiries via chat, calls and email resolving issues promptly . Maintaining a positive attitude and calm demeanour while addressing customer questions, ensuring a pleasant and professional experience. 10/01/2002-09/03/2004 Administrative Assistant Ibinaeze Law Chambers Welcomed guests politely and directed as appropriate; filed correspondence, and handled inbound calls effectively. Served as the primary point of contact for internal and external communications, handling inquiries, correspondence, and facilitating effective information flow across departments. Managed and maintained accurate records, files, and databases, ensuring confidentiality and easy access to important documents. Addressed and resolved administrative issues, streamlining processes to improve overall office efficiency. EDUCATION ABIA STATE UNIVERSITY. Bachelor of Science in Physics 2009 - 2013 TRAINING & CERTIFICATIONS DIGITAL WITCH SUPPORT COMMUNITY On-Demand IT Skills Training - 2024 COURSERA IT Support Fundamentals In view LINKEDIN LEARNING - 2024 Customer Service : Problem-Solving and Troubleshooting Leading in Crisis Integrating Generative AI into Business Strategy Learning HubSpot Managing Diversity Website: https://www.linkedin.com/learning/ LANGUAGE SKILLS English : Proficient User ( Written and Spoken) Igbo: Proficient User ( Native Speaker)